Bilingual Luxury Personal Concierge â Home Warranty Services
Bilingual Luxury Personal Concierge â Home Warranty Services
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1 Vacancy
Job Description
Job description:
Redefine the Service Experience. Elevate Every Interaction.
Are you passionate about delivering white-glove service Do you thrive in a high-touch fast-paced environment where no detail is too small and every client is VIP We are looking for a polished service-obsessed professional to join our Concierge Service Center in Sunrise FL.
About the Role
As a Bilingual Luxury Personal Concierge you will be the dedicated point of contact for our elite home warranty members ensuring every interaction is seamless thoughtful and executed with precision. From managing service requests to guiding high-value clients through their warranty coverage youll embody our commitment to excellence and redefine what luxury customer service means.
What Youll Do
- Serve as the main contact for high-net-worth clients via phone email and SMS
- Deliver personalized luxury-level support for all inquiries and service requests
- Drive retention upsell services and support membership sales
- Coordinate services with internal teams and vendors
- Own escalations with professionalism and empathy
- Document all interactions in CRM systems with accuracy and care
- Occasionally visit clients at their homes for key moments (e.g. gift delivery)
What You Bring
- 3 years in luxury concierge hospitality or high-end customer service
- 1 year of experience in a contact center or phone-based support
- Impeccable verbal and written communication skills
- Grace under pressure and high emotional intelligence
- Professionalism discretion and confidence in working with elite clients
- Strong CRM and tech system proficiency
- Flexible availability (some weekends/after-hours as needed)
- Valid drivers license (occasional client visits required)
- Bilingual (Spanish- English)
Candidates with backgrounds in banking financial services luxury real estate or home warranty services are encouraged to apply.
Why Join Us
- Competitive salary performance bonuses
- Full benefits: medical dental vision after 90 days
- Paid time off & sick leave
- Business casual work environment
- Professional growth & development
- Join a premium brand redefining luxury in home services
Apply today to become the voice of luxury for our clients.
Bring your hospitality mindset concierge instincts and professional polish to a role that values excellence empathy and the art of personalized service.
Employment Type
FULL_TIME
