German-Speaking Technical Support Agent Homeoffice in Portugal
German-Speaking Technical Support Agent Homeoffice in Portugal
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Job Description
Job Description
Seize the opportunity to become part of a multicultural team!
Regarding your field of responsibilities:
As a Technical Customer Advisor youll apply your skills to resolve emerging issues with precision and efficiency. Youll uphold excellent standards and share your passion for technology with both customers and colleagues. Given the dynamic nature of this role youll have the opportunity to develop your IT skills and advance your international career at your own pace.
- German-language inbound customer support via phone chat and email
- Responding to customer inquiries and documenting relevant case information
- Ensuring excellent customer satisfaction
- Assisting with pre-sales general inquiries and technical support issues
- Appropriately addressing customer escalations and accurately documenting the process
- Collaborating with other technicians to resolve or properly close tickets
- Maintaining the internal ticketing system in English
- As a representative of the company you will uphold the companys values and contribute to maintaining a positive brand reputation.
Our Offer:
- Homeoffice in mainland Portugal
- Competitive salaryWelcome bonus
- Option for long-term accommodation
- Private health insurance
- Growing opportunities and possibilities for an international career
- Benefit from our modern amenities numerous discounts at local businesses company celebrations events and much more!
Your Profile:
- Native-level German language skills (C2) fluent English
- Experience in customer/technical support is an advantage
- Patience to communicate and solve issues
- Handle all data and personal information with the utmost confidentiality
- Proactive self-motivated and a great team player
**All applicants must have an EU passport or a valid residence permit.
About Porto
Porto is a vibrant city in northern Portugal with around 220000 residents in the city center. Located along the Atlantic Ocean it boasts excellent shopping top cuisine a lively nightlife and rich cultural heritage. Thanks to its warm climate and growing expat community Porto has become one of Europes top relocation destinations.
Multilingual Jobs Worldwide
Multilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400 partners in over 40 countries we have successfully helped more than 5400 candidates secure their dream jobs.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
