Salesforce Service Cloud Developer

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Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use whether theyre picking up something new or leveling up to stay ahead.

Over 80 million learners and 17000 businesses already learn with Udemy. If youre excited by change energized by learning and ready to have a real impact youll feel right at home.

Learn more about us on our company page.

Where we Work

Udemy is a global company headquartered in San Francisco with additional U.S. offices in Denver and Austin and international hubs in Australia India Ireland Mexico and Trkiye. This is an in-office position requiring three days a week in the office (Tuesday Wednesday Thursday) and flexibility on Mondays and Fridays.

About your skills

• Technical Problem-Solving: You can analyze complex business requirements and design elegant solutions that balance functionality performance and maintainability.

• Technical Depth: You have a deep understanding of the Salesforce platform capabilities and limitations allowing you to make optimal architecture decisions.

  • Advanced Apex development skills including bulkification governor limit optimization and asynchronous processing

  • Proficiency in JavaScript HTML and CSS Aura LWR for Lightning Web Component development

  • Expert-level Flow builder skills with the ability to create complex multi-step flows

  • Experience with SOQL and SOSL query optimization for large data volumes

  • Demonstrated ability to design and implement custom APIs using Apex REST and SOAP services

  • Version control expertise using Git including branching strategies and merge conflict resolution

  • Proficiency with developer tools including Developer Console VS Code and Salesforce CLI

  • Understanding of security best practices including sharing architecture and permission sets

• Collaboration: You excel at building relationships with team members and both technical and non-technical business partners to deliver integrated solutions that meet business objectives.

• Flexibility: You adapt quickly to changing priorities and requirements while maintaining productivity and quality. Youre comfortable switching between configuration and code-based tasks as needed approaching each challenge with the right tool for the job.

About this role

As Udemy transitions from Zendesk to Salesforce Service and Experience Clouds we are seeking a highly skilled Salesforce Service Cloud Developer to help design build and scale solutions that enhance our global customer support operations. Supporting both Direct-to-Consumer (DTC) and B2B (Enterprise) use cases you will be instrumental in delivering complex secure and scalable implementations using both declarative tools and custom Apex/LWC development. Youll collaborate closely with Product Managers Admins and cross-functional business partners to bring strategic initiatives to lifefrom advanced case management to AI-driven automation.

What youll be doing

• Collaborate with product managers and architects to design scalable solutions within Salesforce Service and Experience Clouds that address complex business requirements

• Develop custom functionality using Apex classes triggers test classes LWR SOQL SOSL and Lightning Web Components following best practices in performance security and modular design.

• Design and implement advanced automation using Flows Process Builder and Apex with complex branching logic transaction control and error handling

• Build and maintain integrations between Salesforce and external systems using REST/SOAP APIs platform events and Workato

• Execute configuration tasks data migrations and transformations using both declarative tools and custom ETL processes

• Support testing phases (QA SIT and UAT) and manage deployments across environments using Gearset with Udemy defined CI/CD practices

• Create comprehensive technical documentation and participate in knowledge sharing to ensure solution sustainability

• Actively engage in agile development practices including sprint planning backlog grooming and daily standups to deliver high-quality solutions on schedule

What youll have

• 5-10 years of experience developing and administering Salesforce Service Cloud with emphasis on supporting global SaaS companies

• Experience with Salesforce Experience Cloud Workato Gearset and AI solutions are preferred.

• Required Salesforce certifications:

  • Salesforce Administrator

  • Platform App Builder

  • Platform Developer I certifications

• Preferred Salesforce certifications:

  • Platform Developer II

  • Service Cloud Consultant

  • Experience Cloud Consultant

  • Javascript Developer 1

• Hands on experience implementing complex Service Cloud solutions including Cases Knowledge Omni-Channel and advanced automation

• Advanced skill in both declarative development (Flow Process Builder Validation Rules) and programmatic development (Apex Aura LWR Lightning Web Components API integrations)

• Experience working in an agile development environment with regular sprint cycles

• Excellent communication and collaboration skills with the ability to translate technical concepts to non-technical stakeholders

Why work here

Youll grow here.
Learning is part of the job. Youll get full access to Udemy courses a monthly UDay to invest in yourself and a budget to spend on whatever helps you improve. Many people are diving into AI lately but what you focus on is up to you.

AI is real here.
We use it in the way we learn and the way we work. Youll have the space and tools to experiment apply and get better at using AI in practical ways.

Youll own your work.
We trust people to lead make decisions and follow through. You dont need to wait for permission or layers of approval to have an impact.

Youll build with others.
We collaborate openly and shape ideas together. Everyone has a voice and good thinking is welcomed from any direction.

Youll see your impact.
What you build helps people grow their skills change their careers or find a path forward. Youve got the experience why not use it to help others gain theirs

Bring your curiosity. Well bring the platform and the support. Lets LEARNtogether.

Our Benefits Start with U

Our benefits start with you and were built to provide you and your family with the protection and care you need making it easy to access the right coverage when you need it most. Benefits vary by region and we encourage applicants to review our Australia Benefits India Benefits Ireland Benefits Mexico BenefitsTurkiye Benefits & US Benefitspages to get an understanding of some of the benefits we offer. For details on region-specific benefits please refer to the information provided during the hiring process.

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