Service Coordinator
Service Coordinator
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Job Description
We would like to invite applications for the following full-time permanent role.
Service Coordinator
Drogheda
Ranked 2nd in The Irish Independent Irelands Best Employer 2025 list
IWA is committed to promoting maintaining and adding to our diverse and inclusive work environment
The overall purpose of this role is to manage and develop IWAs Community Centre services for people with physical and sensory disability and develop a range of new services in the area. To ensure the long-term integration of people with physical disability into all aspects of Irish society through the appropriate use of a person-centered approach. For the successful implementation of this role there are several key relationships which should be fostered and developed. Internally there will be a high level of interaction with associated IWA staff members and volunteers. Externally a high level of promotional contact will need to be established and developed with the HSE local authorities community groups and any other relevant statutory or voluntary agencies.
Main Duties and Responsibilities
Implement the service models in the Community Centre services
Support the implementation of person-centered processes within the Community Centre services
Implement and develop in consultation with members a range of new programmes/services that support participation and independence in the community meeting current and unmet needs
Conduct needs assessments risk assessments and training needs analysis in partnership with people using the service.
Plan monitor and review services through identified needs and develop the strengths of these programmes within the confines of service plans.
Manage and lead the staff in a manner that facilitates team building and supports the development of staff to meet the standards required by the Association.
Manage the training and development of staff volunteers and members which will result in the enhancement of services delivered by the Association.
Effectively manage and maximise the utilisation of budgets.
Effectively manage the buildings and transport resources attached to the services
Ensure services provided are in keeping with IWA Standards of Practice.
Develop and foster working relationships and communications with both statutory and voluntary agencies.
Recruit and manage volunteers to assist with services where appropriate.
Ensure services provided are in keeping with IWA Standards of Practice.
Build on the capacity of people using the service to play a full and active part in project activities.
Promote positive awareness of disability in the community.
Ensure that your responsibilities to safeguard children and adults from abuse or harm is a core aspect of your role and that IWAs Safeguarding Policies and Procedures are adhered to.
Ensure compliance with IWAs Parent and Ancillary Safety Statements and any legislative duties set out in current Health and Safety and Fire Safety Legislation
Any other duties as assigned to you from time to time
PERSON SPECIFICATION
Training Experience and Qualifications
A degree at QQI Level 8 or professional qualification in one of the following disciplines: Applied Social Studies/Registered Nurse/ Social Worker / Community Work and/or General Management is essential
A minimum of 5 years of people management experience is essential including previous experience of working within the disability sector or similar services
Knowledge and Skills
Computer literate including use of databases and Microsoft Office suite is essential
A full driving license and own car are essential
Strong communication creativity problem solving and decision-making skills
Excellent negotiation and influencing skills
Experience of working with people with disabilities or a marginalised group
Behaviours
The ability to work under own initiative and as part of a team
Person-centered approach
An ability to build strong relationships at all levels
Strong customer service focus
Be of good character
Flexible approach to work
High level of confidentiality
Competencies
Leadership
Strategic thinking
Commercial focus
Critical analysis & decision making
Communicating & influencing
Motivating developing & empowering
Adaptability drive & resilience
Remuneration & Benefits
The current pay scale is subject to a 9.25% pay increase over the next 2 years (up to October 2026) aligning with the recent WRC agreement aimed at enhancing pay adjustments within Section 39 organizations.
Salary 46161 to 55856 DOE
Vouched expenses and mileage
Excellent working conditions
Training & development opportunities
25 days annual leave
Access to Defined Contribution Pension scheme and group VHI & HSF Health Cash Plans
Employee Assistance Service
The closing date for applications is Wednesday 3rd September 2025
Documentary evidence of your relevant qualification(s) will be required in advance of or during the recruitment process.
Required Experience:
IC
Employment Type
Full-Time
