Concierge - Residences

POSITION SUMMARY

Guest Services & Requests

• Respond promptly and professionally to residents owner / tenants requests for special arrangements or services such as transportation dining reservations housekeeping dry cleaning or maintenance.
• Coordinate with internal departments or external service providers to fulfill requests ensuring timely and satisfactory delivery.
• Handle unique or special needs with discretion and care following up to confirm resident satisfaction.

Information & Communication

• Provide accurate and helpful information about the residence amenities and surrounding area including local attractions events and services.
• Answer record and process all resident calls messages inquiries and concerns using clear and courteous communication.
• Liaise with relevant departments (e.g. Concierge Housekeeping Engineering) to resolve issues or fulfill requests efficiently.

Daily Operations

• Review daily logs and memos to stay informed of ongoing matters and document relevant updates in shift logbooks.
• Monitor the lounge and common areas for seating availability service quality safety and guest comfort.
• Maintain a visible and approachable presence at the reception desk to welcome and assist residents owner / tenants and guests.

Safety & Standards

• Report any accidents injuries or unsafe conditions to management immediately.
• Complete required safety training and certifications.
• Adhere to all company policies and procedures including grooming standards confidentiality protocols and asset protection.

Professional Conduct

• Greet all residents owner / tenants and guests warmly and respectfully anticipating their needs and offering assistance proactively.
• Communicate clearly and professionally in person over the phone and in written correspondence.
• Assist individuals with disabilities and ensure all residents feel genuinely appreciated.

Teamwork & Collaboration

• Foster positive working relationships with colleagues and support team efforts to achieve shared goals.
• Listen actively and respond appropriately to the concerns of fellow team members.
• Comply with quality assurance standards and contribute to a culture of excellence.

Physical Requirements

• Stand sit or walk for extended periods during shifts.
• Move lift carry push or pull items weighing up to 10 pounds without assistance.

Additional Duties

• Perform other reasonable tasks as assigned by supervisors to support the smooth operation of the residence.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None