Night Concierge

Join us as a Night Concierge at MayfairPark Residences recognised as one of The Sunday Times Top 10 Best Places toWork for in 2024 & 2025. We continually strive to build and nurture aculture where inclusiveness is part of our DNA reflected in our values ofpassion personality respect working together and creativity. We believethat a variety of perspectives enriches our culture and drives our success.
We care about your career and areproud to have the absolute best people in the industry.
When you join us as a Night Conciergeat Mayfair Park Residences you will have a unique opportunity to excel in yourfield. You will learn from your fellow Legends and our award-winning learningacademy to achieve the highest standards in craft service and leadership.

Whatyoull do

The Night Concierge ensures asmooth and seamless service for residents and guests during overnight alongside the security team the Night Concierge focuses on operationalfollow-up preparing for the day team and ensuring all outstanding residentand administrative tasks are completed to the highest standard. This role playsa key part in maintaining continuity of service and supporting the efficiencyof the wider residences team.

• Act as the main point of contact for residents and guests during night hours ensuring all requests are handled with professionalism and discretion.
• Support with transportation bookings deliveries and ad-hoc resident requests as required.
• Ensure accurate logging of all resident interactions updates and tasks in the CRM system and logs.
• Review and follow up on outstanding tasks from the day ensuring smooth handover to the morning team.
• Manage the email inbox and respond or escalate appropriately.
• Update daily calendars logs and reporting systems with accurate information.
• Prepare operational and resident reports for management review.
• Assist with stock counts inventory checks and ordering processes.
• Carry out routine building tasks and basic overnight checks.

The items shared are the essenceof a day in the life of a Night Concierge but well make sure you are providedwith specifics on how we care for our hotel.

The operational hours of work areshift-based and may be subjected to change. These currently set as:

• Full-timeshift-based role on a 4-on 4-off rotation.
• Hourstypically 8:00 PM 8:00 AM

Whatyoull bring

Essential Skills and Experience

• Strongorganizational skills with excellent attention to detail.
• Proactivereliable and able to work independently overnight.
• Excellentwritten and verbal communication skills.
• Professionalcalm and discreet when dealing with residents and sensitive matters.
• Competentin using CRM systems Microsoft Office and scheduling tools.

Preferred Skills

• Previousconcierge or front desk experience in a luxury residential or hospitalityenvironment preferred.
• Strongbackground in administration and service delivery.
• Familiaritywith security and health & safety protocols desirable.

Whatyoull get

• Complimentary Stays: Enjoy 12 complimentary stayswith breakfast at Dorchester Collection Hotels every year.
• Discounts: Get 50% off food and beveragesat selected bars and restaurants within the Dorchester Collection: EnjoyFriends & Family stay discounts out hotels Benefit from discounts atvarious high street and online shops
• Employee Perks: Enrol from day 1 into the AvivaPrivate Pension scheme (we contribute 8% towards your pension); Benefit fromSeasonal ticket loan Rental deposit scheme private financial advice and Eyecare vouchers.
• Training and Development: Advance in your career byaccessing various apprenticeships from Level 2 to Hospitality Degree Level partner with outstanding nationally recognised Apprenticeship providers.
• SocialEvents: Participate in vibrant social events including a summer party winterball pub quizzes and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a 1000 bonus when yourecommend a friend.
• Well-being Support: Access immediate well-beingadvice because we care about our employees.
  
  

We celebrate diversity and are committed to creating an inclusiveenvironment for all employees and applicants. If you require any accommodationsduring the application process please contact the People & Culture team