Lead Professional Services
Lead Professional Services
Posted on :
22-08-2025
Employer Active
1 Vacancy
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Job Description
Cyara is the worlds leading Automated CX Assurance Platform provider enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands including Airbnb and NAB trust Cyara to deliver customer smiles at promise is Customer Smiles - Delivered at Scale and as a member of Cyaras team youll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers. Interested to find out more about us Check out:
Want to know what its really like to join Cyara Check out this link to meet some real Cyarans and read about their individual career journey with us: Values:
At Cyara our values shape everything we do. Were passionate about Delivering Excellence by putting the customer first collaborating globally and always striving to improve. We take smart risks and Innovate Boldly setting new standards and learning from every experience. Integrity First is our cornerstonewe value humility authenticity and respect for diversity building trust in all we do. We Embrace Curiosity by empowering you to experiment learn and grow in a dynamic environment. At Cyara our values drive us forward shaping a culture where innovation and excellence thrive.
Cyaras Diversity Equity Inclusive and Belonging:
At Cyara we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity equity inclusion and belonging (DEIB). We strive to cultivate an environment where every individual feels valued respected and empowered to bring their whole selves to work contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies practices and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities regardless of legally protected statuses such as sex race color ethnicity national origin age religion disability sexual orientation gender identity veteran status or medical condition. By celebrating our differences and championing inclusivity we enrich our organization make more thoughtful decisions and drive collective success.
Lead Professional Services will be responsible for guiding clients through the successful implementation and adoption of our platform. This role requires a combination of technical expertise project management skills and a strong customer-centric approach. The ideal candidate will work closely with clients to understand their business needs configure and customize our software to meet those needs and ensure a smooth transition to our platform.
Lets talk about your role and responsibilities:
- Lead a team of implementation consultants and project managers that ensures projects are delivered with high quality and on-time on budget
- Lead the implementation of SaaS solutions for clients including requirements gathering system configuration customization and deployment.
- Manage ad mentor a team of professional services personnel that ensures projects are delivered with high customer satisfaction
- Work closely with clients to understand their business processes and objectives. Provide expert advice on how our software can address their specific needs and challenges.
- Manage timelines and deliverables to ensure successful implementation within the agreed-upon scope time and budget.
- Collaborate with the product and engineering teams to provide feedback on product features enhancements and potential issues based on client interactions.
- Develop and maintain strong relationships with clients acting as a trusted advisor and point of contact throughout the project lifecycle.
- Assist in the creation of project documentation including functional specifications user guides and training materials.
- Troubleshoot and resolve any issues that arise during the implementation process. Work closely with the support team to ensure prompt resolution of client concerns.
- Identify opportunities for upselling or cross-selling additional services and products that could benefit the clients business.
- Participate in post-implementation reviews to assess project success gather client feedback and identify areas for improvement.
Lets talk about your skills/expertise:
- Bachelors degree in Computer Science Information Technology Business or a related field.
- 8 years of experience in a professional services consulting or implementation role.
- Strong technical skills with experience in system configuration software customization and integration.
- Project management experience with the ability to manage multiple projects simultaneously and deliver results on time preferred.
- Excellent communication and interpersonal skills with the ability to explain complex concepts to both technical and non-technical audiences.
- Experience with SaaS platforms cloud technologies and software implementation best practices.
- Self-starter with high level of initiative and the ability to work independently and as part of a collaborative team in a fast-paced environment.
- Strong problem-solving skills and a customer-centric mindset.
- Willingness and ability to travel to client sites as needed.
Why you should join us:
At Cyara youll have the opportunity to work with a group of people who share common goals are driven by a similar passion and valuethe expertise of their peers. Cyaraiscommittedto beingan equal opportunity employerfocused on building and maintaining a diverse inclusive and authentic workplace; and awork environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve this opportunity comes the chance to enjoy a flexible work environment competitive compensation and a work culture thats results-oriented fast-paced and focused on continuous improvement whilst maintaining a family first team oriented and ever positive atmosphere.
Cyara cares for its own - youll feel that on your first day - and youll get the chance to work for a global growing company and an all-inclusive team of innovators.
Interested Know someone who might be Apply online now.
Cyara are a Global Circle Back Initiative Employer - we commit to respond to every applicant.
Agencies:Thanks but weve got this one! Please no phone calls or emails to any employees of Cyaraoutside of the Talent Acquisition team. Cyaraspolicy is to only accept resumes from Agencies via theCyaraAgency Portal. Agencies must have a valid fee agreement inplaceand they must have been assigned the specific requisition to which they submit resumes by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and in the event a candidate is submitted outside of this policy is hired no fee or payment of any kind will be paid
Required Experience:
Unclear Seniority
Employment Type
Full Time
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