Chief Manager - Training
Chief Manager - Training
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Job Description
About Max Life Insurance:
Max Life Insurance Company Limited is a Joint Venture between Max Financial Services Limited and Axis Bank Limited. Max Financial Services Ltd. is a part of the Max Group an Indian multi business corporation.
Max Life offers comprehensive protection and long-term savings life insurance solutions through its multichannel distribution including agency and third party distribution partners. Max Life has built its
operations over almost two decades through need-based sales process a customer-centric approach to engagement and service delivery and trained human capital.
As per public disclosures during the financial year 2019-20 Max Life achieved gross written premium of Rs. 16184 crore. As on 31st March 2020 the Company had Rs. 68471 crore of assets under management (AUM) and a Sum Assured in Force of Rs. 913660 crore.
For more information please visit the Companys website at
We Stand for:
Caring
A compassionate leader who demonstrates appreciation for diversity in thoughts and approach towards people as well initiatives eliminates biases to promote meritocracy. A coach who inspires people to excel and sets a culture of high performance.
Collaboration
A boundary-less leader who is capable of identifying & leveraging expertise of team members for superlative outcomes thus delivers to the organizations ask. A leader who addresses challenges with a solution oriented approach to create win-win partnerships within & outside teams through inspired cooperation and teamwork.
Customer Obession
A leader who embodies Customer and keeps him at the core of all deliverables. Proactively anticipate customer needs and implement strategies to provide best in class customer experience.
Growth Mindset
An ambitious leader who can sponsor game changing ideas and rally the team to turn them into a reality. A leader who challenges the status quo takes bold & creative actions to manage complex issues & achieve high impact goals by pushing self and others and raise the bar on performance.
People Leadership
A peoples leader who inspires their teams to stretch themselves and achieve their true potential. A leader who create leaders by coaching empowering & motivating them to deliver superior business outcomes.
Max Life Insurance is an Equal Opportunity Employer and promotes inclusion and diversity.
Job Title: Chief Manager New Growth Areas Training
Parent Department: Distribution Capability Centre (DCC)
Locations:04
4. Bangalore
Reporting to: Head Training-New Growth Areas
Experience Required: 812 years in Training & Development & Sales Management in Life Insurance or Financial Services . Experience in the fields of taxation/ NRI markets/affluent markets/ Business Insurance will be added advantage
Role Overview:
The Chief Manager Training for New Growth Areas will lead the design and delivery of capability-building programs focused on emerging segments such as NRIs affluent customers business insurance clients apart from protection and annuity market. This role is responsible for equipping sales teams distribution partners and other stakeholders with the knowledge skills and tools required to successfully penetrate and grow these niche markets.
Key Responsibilities:
Program Development
- Design specialized training content covering product knowledge taxation market nuances regulatory requirements sales techniques and relationship management for these segments.
Training Delivery & Enablement
- Plan and conduct training sessions workshops and webinars for sales teams and distribution partners.
- Use blended learning approaches including classroom sessions e-learning modules virtual training and on-the-job coaching.
- Develop and deploy train-the-trainer (TTT) programs to build internal capability for sustained training delivery.
Sales Support & Performance Coaching
- Partner with sales leadership to identify skill gaps and performance challenges in the new growth areas.
- Provide ongoing training coaching and mentoring to sales teams and advisors to improve conversion and persistency rates.
- Support onboarding and induction of new sales teams focused on these markets
- On-the-job training & field support in terms of case preparation/ FODs for high ticket size cases
Collaboration & Stakeholder Management
- Work closely with sales to identify training needs drive training attendance align training initiatives with business execution & provide regular updates of training progress
- Work closely with content SMEs marketing product and underwriting teams to develop content & marketing collaterals
- Liaise with external training vendors or consultants as needed for specialized content or delivery.
Measurement & Continuous Improvement
- Establish metrics to measure training effectiveness and business impact in these segments.
- Collect feedback from participants and stakeholders to refine and enhance training programs.
- Collect competition industry & regulator insights on regular basis
- Stay abreast of industry trends regulatory changes and best practices to continuously evolve the training approach
Expected Challenges
- Customized content & collaterals readiness on time
- Seller and QC teams capability development on documentation and primary underwriting
- Versatility to handle multiple growth areas in multiple geographies with multiple target audience
- Ability to travel
- Pushing the participant to action-implementation of the learnings to get the business
- Creating enough buy in sales stakeholders for training and related business drives
- Visibility of Training drives and application of learning
Measure of Success
- Execution of classroom virtual self-learning and On-the-Job Training Plan
- Session Attendance: 85%; AI based role play completion: 80%
- Assessment: Appear 90%;Pass 80%; Average Score: 80%
- Training Session Feedback Score: 4.25 on 5 -point scale
- Opening of Sales Calls by the training participants as per the targets
- 20% growth in High Growth Areas
Key Requirements:
Education:
- Graduate/Postgraduate degree in Business Administration Finance or related field/Charted Accountant
- Certifications/qualifications in Learning & Development/Financial Markets/Taxation/Investment/Instructional Design will be added advantage
Experience:
- 812 years of experience in training & development in the life insurance or financial services industry.
- Experience designing and delivering sales training programs for niche markets like NRIs affluent clients or business insurance is added advantage
Skills & Competencies:
- Strong understanding of life insurance products and sales processes
- Excellent facilitation skills with understanding of adult learning principles instructional design and digital/blended learning methodologies.
- Field Orientation-open to on-the -job training and FODs for high ticket cases
- Excellent stakeholder management & communication skills.
- Data-driven approach to assess training effectiveness and improve programs.
- Ability to work cross-functionally and influence multiple stakeholders.
- Flexible to travel extensively.
Required Experience:
Chief
Employment Type
Full Time
