SH HR Operations, CN
SH HR Operations, CN
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Job Description
Job Summary
We are seeking a highly organized proactive and people-oriented professional to join our Shanghai office as Senior Executive/Associate Manager HR Operations. This role is part of our Regional People & Culture Team reflecting our integrated structure that combines HR operations office and facilities management and employee communications and engagement to enhance employee experience operational efficiency and cultural cohesion.
The ideal candidate will play a critical role in managing daily office operations while supporting HR processes and employee engagement programs. You will serve as a key liaison between the local team and regional functions acting as a Culture Ambassador who ensures smooth office operations alignment with company values and local compliance while staying closely connected with employees across all lifecycle stages and leading initiatives (including events townhalls and HAMoments) that drive engagement and satisfaction.
Key Responsibilities
1. HR Operations & Employee Experience
- Manage end-to-end onboarding and offboarding processes to ensure seamless and professional employee experience.
- Coordinate new hire orientation and ensure accurate employee data maintenance within HR systems.
- Support internal training coordination and employee engagement initiatives.
- Collaborate with the regional and local HR team to ensure compliance with local labor laws internal policies and data privacy regulations.
- Provide day-to-day HR operational support to employees and managers; respond to inquiries and ensure consistent internal communication.
- Develop and implement programs that promote a positive workplace culture and reflect Hoffman values.
- Work with and support HRBP and regional team on all HR Ops matters including but not limited to policy implementation and employee programmes.
- Support all compliance processes including but not limited to audits and company certification initiatives such as ISO.
2. Office Operations & Facilities Management
- Manage all daily office operations to ensure a smooth efficient and professional workplace aligned with Hoffmans standards and culture.
- Coordinate with vendors and building management to maintain office infrastructure equipment and security systems.
- Oversee procurement and inventory of office supplies assets and equipment; ensure timely availability and cost control.
- Organize and coordinate travel arrangements accommodation and transportation for employees and visitors.
- Plan and execute internal events and staff activities such as birthdays team-building exercises and company celebrations.
- Monitor and control office expenses and support the GM on budgeting cost reviews and vendor contracts primarily related to HR operations facilities and office administration.
- Maintain office subscriptions license and manage renewal schedules to ensure uninterrupted access.
3. Process Improvement & Team Coordination
- Partner with regional People & Culture team to improve workflows across HR and office admin functions.
- Contribute to regional initiatives including APAC public holiday calendar invites business card production and reporting.
- Support systems used across the region including DocuSign Harvest Lattice and internal HR platforms.
- Maintain HRIS and any HR systems/tools data hygiene and compliance.
- Prepare regular reports covering office usage employee engagement expense summaries CSR and sustainability efforts and other key operations-related metrics.
Qualifications
- Bachelors degree in Business Administration Human Resources Organizational Behavior Social Sciences or related field preferred.
- Minimum 5-8 years of relevant experience in office operations HR coordination or administrative support roles.
- Solid knowledge of HR practices including onboarding engagement compliance and HR systems.
- Comfortable with data maintenance reporting and creation of slides.
- Hands-on experience in facilities management vendor relations and budgeting.
- Highly organized with excellent time management multitasking and problem-solving skills.
- Proactive reliable and able to work independently with a high degree of ownership.
- Strong interpersonal skills with the ability to engage with stakeholders across all levels and regions.
- Fluent in Mandarin and English both written and verbal.
- Comfortable using Microsoft Office and HR/operations tools such as Lattice Harvest DocuSign and BHR.
- Professional discreet and able to handle confidential information with integrity.
- A cultural ambassador who contributes to a collaborative people caring working environment.
Required Experience:
Manager
Employment Type
Full-Time
