Bilingual Teammate !
Bilingual Teammate !
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Job Description
It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies being ready to handle any challenge in a moments notice mastering consistency in an ever-changing world thats what it takes to get there. If thats something you want to be apart of apply today!
So what does a Teammate really do Think of yourself as the backbone of the company not just anyone is qualified for this role! We make sure we get the best of the bests. After all we are a ridiculously good company with our employees being the top notch. So come on we need your full concentration on what its like being a Teammate
Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you tackle your new tasks for the day you know that it comes down to being able to provide world-class service to your clients in an accurate efficient and respectful manner on every call as measured by different performance metrics
As a Teammate you will receive inbound and/or place outbound calls. You will provide accurate and timely responses for inquiries coming through email and live chat support channels. You will filter content from the clients website. You will also perform data and research functions. You will provide support through known basic troubleshooting techniques. You will also manage and resolve customer complaints. You will identify and escalate priority issues. You will route calls to the appropriate resource when necessary and also document all information on customer interaction according to standard operating procedures. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPIs (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainings and/or seminars. You must have knowledge understanding and compliance with TaskUs policies and procedures. Also you must maintain knowledge of functional area and company policies and procedures. You will also provide feedback to management concerning possible problems or areas of improvement. You will also perform other duties as assigned by management
So do you have what it takes to become a Teammate
Requirements:
What exactly are we looking for Well we need someone whos willing to work on cyclical schedules. Have experience on phone email and live chat support Thats definitely a plus! Meanwhile you have experience in Customer Service Sales Billing Collections and Technical Support Even better!
Were looking for someone who has strong verbal and written communication and comprehension skills. Someone whos computer literate and proficient in the use of Windows OS Apple OS X Microsoft Office and Google applications. Can you type at least 30 WPM for voice and 35 WPM for Non-Voice campaigns Thats what we need!
We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction. A person whos resourceful able to multitask and has high attention to details will be a great addition to the team.
If youre someone whos self-motivated and able to work independently as well as contribute to cross-functional and global teams is flexible and has the ability to quickly adjust to frequent process and information changes and can work under pressure -- then TaskUs is for you.
About Us:
We are a collective of highly capable humans who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security AI Operations Consulting and anything in between we consider ourselves responsible for protecting our partners interests and supporting their long term success through innovation and technologypowered by ridiculously smart people.
TaskUs partners with the worlds most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.
TaskUs currently has over 25000 employees around the world with offices across the United States the Philippines India Taiwan Mexico Greece Ireland and Colombia.
TaskUs is an equal opportunity employer.
If you like wild growth and working with happy enthusiastic over-achievers youll enjoy your career with us!
TaskUs is an Equal Opportunity Employer
Employment Type
Full-Time
