Director Product Management
Director Product Management
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Job Description
At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days)and some work entirely remotely.
This is a hybrid position. Youll divide your time between working remotely from your home and an office so you should live within commuting distance. Hybrid teams may work in-office as much as a few times a week or as little as once a month or quarter as decided by leadership. The hiring manager can share more about what hybrid work might look like for this team.
This position is not eligible to be performed in Alaska Mississippi North Dakota or the Virgin Islands.
GoDaddy is not currently considering candidates for this role in California Seattle or NYC.
Join our team
At GoDaddy we empower 20M entrepreneurs worldwide with integrated solutions for online identity presence and commerce. With 6000 employees and 81M domains our 24/7 GoDaddy Guides help customers grow their businesses supporting every stage of their business journey!
Join Care our customer support team with 5000 global Guides handling 1M monthly interactions and contributing to $300M in annual revenue.
We are seeking an experienced hands-on Director of Product Management to lead our Care Product team. Youll manage a team across specialized areas (AI Salesforce CRM Messaging/Telephony) and align them to work cohesively toward Cares business targets.
What youll get to do...
- Lead Strategic Vision: Develop and implement the Care portfolio roadmap reimagining customer interactions through AI to improve engagement and happiness
- Manage Product Portfolio: Oversee requirements prioritization and resource allocation across specialized domains (AI CRM Messaging/Telephony)
- Drive AI Innovation: Guide AI implementation across customer self-serve chatbots Guide assist tools and productivity solutions that balance automation with quality customer experience
- Advocate for Customer Needs: Collaborate with Care teams to identify challenges and develop innovative solutions that improve both support and sales functions
- Optimize Through Experimentation: Define requirements test hypotheses and measure outcomes to continuously enhance customer experience and business results
- Align Cross-Functional Teams: Communicate product vision and strategy across GoDaddy building partnerships to secure resources and influence priorities
- Stay Ahead of Trends: Monitor industry developments in AI contact center technology and customer support innovation to maintain competitive advantage
Your experience should include...
- 10 years in product management with focus on digital/AI products
- Proven success leading product maps for customer-facing features
- Extensive experience in experimentation based on strong foundations
- Proficiency in Agile methodologies
- Excellent analytical abilities demonstrating data for decision-making
- Passion for solving customer problems through technology and design
You might also have...
- Contact center product development (messaging/telephony)
- CRM systems (Salesforce HubSpot)
- Software engineering background
- Experience with Generative AI technologies
Wevegot your back...We offer a range of total rewards that may include paid time off retirement savings (e.g. 401k pension schemes) bonus/incentive eligibility equity grants participation in our employee stock purchase plan competitive health benefits and other family-friendly benefits including parental leave. GoDaddys benefits vary based on individual role and location and can be reviewed in more detail during the interview process.
We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle No problem. We love entrepreneurs! Most importantly come as you are and make your own way.
About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online making opportunity more inclusive for all. GoDaddy is the place people come to name their idea build a professional website attract customers sell their products and services and manage their work. Our mission is to give our customers the tools insights and people to transform their ideas and personal initiative into success. To learn more about the company visit About Us.
At GoDaddy we know diverse teams build better productsperiod. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas experiences and perspectives. But we also know thats not enough to build true equity and belonging in our communities. Thats why we prioritize integrating diversity equity inclusion and belonging principles into the core of how we work every dayfocusing not only on our employee experience but also our customer experience and operations. Its the best way to serve our mission of empowering entrepreneurs everywhere and making opportunity more inclusive for all. To read more about these commitments as well as our representation and pay equity data check out our Diversity and Pay Parity annual report which can befound on our Diversity Careers page.
GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.Refer to our full EEO policy.
Our recruiting team is available to assist you in completing your application. If they could be helpful please reach out to .
Colorado Residents:In any materials you submit you may redact or remove age-identifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
GoDaddy doesnt accept unsolicited resumes from recruiters or employment agencies.
Required Experience:
Director
Employment Type
Full Time
