Hub Administrator
Hub Administrator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Join our global team for a career filled with opportunities to solve challenges both small and large local and global simple and complex.
Main responsibilities
- Responsible for checking disbursement accounts (DAs) based on the guidelines presented by the Principal and within the WPS Ships Agency SOPs.
- Ensure DA verification requirement is fulfilled as per principals guidelines and contractual terms.
- Coordinating any required administrative clarifications between Local Agents and Principal
- Responsible for ensuring that all internal and external requirements related to filing and storing of documentation related to disbursement accounts are fulfilled.
- Complete checking and finalising the disbursement account within agreed KPIs (either internal KPIs or those agreed with the Principal).
- Responsible for ensuring the accuracy of data within the disbursement account
- Maintain oversight on DA production in Hub CRM system and follow up with Local Agents and DA Centre for overdue FDAs.
- Ensure Local Agents update the Final Disbursement in Hub CRM system.
- Generate Statement of Account (SOA) to send to Principal
- Follow up with customers regarding payments on a regular basis. Seek advice from WPS Credit team on best approach. Escalate to Hub Agent and Hub Agency Manager where required.
- Support the Hub Agent in conducting Lexis Nexis (OFAC) screening of the local agent
- Obtain the mandatory documentation as per Supplier Management System requirements.
- To register Suppliers and Non-WPS Local Agent into Hub CRM system and trigger approval to Hub Agency Manager for approval after obtaining the IFS Supplier ID.
- To gather information required to help investigation and resolution in Final DA Settlement disputes.
- To follow up complaints/non-compliances through improvement/complaint system in place.
Accountabilities
This position will be measured against:
- DA quality check and production time
- Accuracy of customer disbursement accounts:
- Team leads in Hub Admin team should raise an IPs against Hub Administrator who missed out invoices
- Hub Administrator should raise IP against WPS Local Office when they do not provide invoices variances exceed agreed parameters etc.
- FDA reminders being sent to ensure that we meet Customer requirements of DA Production time.
- Statement of Account being generated towards the customer as per requirement.
- Compliance with all applicable processes
- KPI as specified in Hub Agreement
- Vendor Management (Appointment and Settlement of Invoice)
- Work process efficiency
- Responsible for up keeping good QHSSE (Quality Health Safety Security & Environmental) practices as laid down by the company during your employment at all time
Required Experience:
Unclear Seniority
Employment Type
Full-Time
