Job Responsibilities:
- Own and manage the Workfront support queue: triage resolve and communicate ticket status with urgency and clarity.
- Provide direct user support troubleshoot technical issues and escalate to Adobe support when needed.
- Conduct regular system audits maintain data integrity and ensure platform stability.
- Stay current with Workfront releases and proactively test and communicate relevant updates.
- Manage user provisioning deactivation license allocation and role-based access control.
- Configure and maintain teams groups layout templates and visibility settings.
- Deliver user onboarding training and maintaining up-to-date documentation.
- Design and implement custom forms workflows approval processes and intake queues.
- Build and maintain advanced dashboards and reports using text mode.
- Translate business requirements into scalable Workfront solutions.
- Identify and implement automation opportunities using native features or integrations.
- Collaborate with stakeholders to align Workfront capabilities with business goals.
- Support change management and drive user adoption of new features.
- Provide actionable insights through reporting and analytics.
Skills and Experience Required:
Required Qualifications
- Minimum of 3 years hands-on experience as a Workfront System Administrator.
- Hands on support queue management experience
- Experience with direct user support and troubleshooting
- Strong understanding of Workfront architecture object relationships and data schema.
- Proficiency in text mode reporting dashboard creation workflow and custom form configuration.
- Demonstrated experience with user provisioning license management managing user roles permissions and visibility settings.
- Experience with Workfront upgrades and release readiness.
- Excellent communication skills with both technical and non-technical stakeholders.
- Self-starter with strong problem-solving skills and a continuous improvement mindset.
Desired:
- Experience with Workfront Fusion or API-based integrations.
- Familiarity with Workfront Proof Scenario Planner or Resource Management modules.
- Exposure to Agile methodologies and project management best practices.