Admin E-commerce & Customer Support
Admin E-commerce & Customer Support
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IDR 4000000 - 5000000
1 Vacancy
Job Description
About Us:
PT Libero Lifestyle Indonesia is a digital technology brand specializing in audio and video industry. We are dedicated to delivering high-quality products that enhance home entertainment experience. Our product range includes top-tier audio equipment and visual technology designed to bring superior sound and cinematic quality into every home. Our primary sales channels include leading e-commerce platforms in Indonesia including Shopee Tokopedia and Tiktok Shop. We cater to a broad market across Southeast Asia including Indonesia and Thailand.
Key Responsibilities:
Respond to customer inquiries on time in e-commerce platform (Shopee Tokopedia Tiktok Shop)
Handle customer complaints provide appropriate solutions and follow up to ensure resolution.
Maintain a positive empathetic and professional attitude toward customers at all times.
Identify and escalate issues to the appropriate teams when necessary.
Keep records of customer interactions and manage case documentation.
Stay updated on company products and services to provide accurate information to customers.
Gather customer feedback and share insights with the team for process improvement.
Qualifications:
Minimum SMA/SMK or equivalent.
Excellent verbal and written communication skills in Bahasa Indonesia and English (Must).
Strong problem-solving skills and a solution-oriented approach.
Patience empathy and ability to remain calm under pressure.
Ability to multitask prioritize and manage time effectively.
Required Experience:
Junior IC
Employment Type
Full-Time
