[Medical Devices] - Customer Service Specialist
[Medical Devices] - Customer Service Specialist
Posted on :
22-08-2025
Employer Active
1 Vacancy
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Job Description
see above
JOB RESPONSIBILITIES:
- Inputs complex or nonstandard orders received from internal and external customers.
- Ensure pricing master data being reflected correctly and orders are released to
- warehouse per agreed timeline without delay.
- Prepare invoicing delivery documents and other administrative reports
- Responds to difficult customer queries.
- Provides updates to customers on order status and / or problem resolutions. Solicits
- feedback regarding customer satisfaction.
- Work closely with warehouse in daily order management / delivery / return
- arrangement and supply chain regarding product readiness status.
- Makes policy and process improvement recommendations to management as
- appropriate. Participates on project teams focused on the development testing
- implementation and improvement of processes and procedures.
- Perform ad hoc projects and assignment when required
KEY QUALIFICATIONS AND REQUIREMENTS:
- 1-2 years related experience
- University graduate is preferred
- Communicate effectively
- Good Time Management
- Proactive responsible and selfmotivated
- Project management and followup
- Good oral and written in Cantonese and English
- Basic Computer Skills MS Office including Excel Word Outlook
Required Experience:
Unclear Seniority
Employment Type
Full Time
Department / Functional Area
Key Skills
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