Senior Consumer Insights Manager
Senior Consumer Insights Manager
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Job Description
At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.
Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.
About the team
eBay is looking for an experienced Senior Consumer Insights Manager to join our growing Global Consumer Insights this critical role you will champion the voice of consumers and lead global research for the Motors business including automotive parts & accessories and vehicles delivering insights that shape key business strategies and ensuring consumer-centricity is at the heart of decision-making. If you have a passion for all things vehicles and are a specialist in generating insights this is your dream job!
You will also lead the Global Consumer Insights Categories this role you will manage 2 other researchers and create synergies across other categories.
This role reports to the Senior Director GCI and is accountable for driving customer experience improvements for both new and existing customers across eBay markets specifically US UK and Germany.
What you will accomplish:
Consumer Insights Strategy & Execution
Translate business questions into research strategies designing primary and secondary research (qualitative & quantitative) to uncover consumer needs.
Partner with internal and external researchers and lead cross-functional global research projects to influence customer acquisition retention and engagement.
Synthesize primary research behavioral data and analytics to create an integrated view of consumers potentially advising segmentation product development and go-to-market strategies.
Storytelling & Communication
Synthesize and distill insights into compelling executive-level narratives and present research findings with confidence clarity and impact.
Partner with cross-functional teams to champion customer needs ensuring a deep organizational understanding of their behavior and preferences.
Executive Partnership & Business Impact
Establish a regular cadence of executive insights discussions.
Build trusted relationships with senior leaders in Product Marketing Operations and Strategy to understand their challenges and priorities define research roadmap and drive actions through insight delivery.
Drive thought leadership and influence global decision-making by ensuring insights are culturally and regionally relevant while maintaining global consistency.
Team Leadership:
You will be an experience leader of 2 other insights team members and seek to build synergies of insights across other categories.
What you will bring:
10 years proven experience consumer insights not just analytics experience.
Bachelors degree in Market Research Business Statistics Economics Psychology or a related field.
Deep knowledge of designing planning and conducting qualitative and quantitative research globally beyond the US.
Strong strategic and analytical mentality able to find opportunities and influence business priorities.
People management experience.
Experience or at least a passion for the automotive category is a must.
Experience in online retail tech or marketplace ecosystems is highly desirable.
Proven success in navigating matrixed organizations building strong cross-functional relationships.
Excellent communication and executive storytelling skillsable to influence at all levels.
Why Join Us
High-impact strategic role influencing seller experience at a global scale.
Diverse distributed team passionate about driving insights-led decision-making.
Hybrid work environment in Canada (Toronto) or US (Salt Lake City Austin) or Remote US.
Commitment to travel to the US West Coast eBay HQ at least bi-monthly and other locations in the US and Europe as needed.
eBay is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and innovative workplace for all employees.
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Required Experience:
Manager
Employment Type
Full-Time
