Technical Customer Service Representative
Technical Customer Service Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.
Job Specifications:
Job Type: Full-Time
Company: Xylem
Location: Morton Grove IL
Pay Rate: Competitive
Shift: Day
Job Summary: Join Xylems Americas Commercial Team in Morton Grove IL as a Technical Customer Service Representative! This role is central to ensuring smooth customer interactions managing orders and coordinating with internal departments. Ideal candidates will bring exceptional customer service experience excellent communication skills and proficiency in CRM systems.
Roles and Responsibilities of Technical Customer Service Representatives:
Receive and accurately process customer orders.
Verify and edit customer orders for completeness.
Enter orders in LN eLogia and ESP-REP systems.
Address customer inquiries and resolve issues related to delivery complaints and product availability.
Maintain an accurate customer order database.
Generate inter-departmental inquiries for product availability and expedite requests.
Evaluate stock availability against shipping schedules.
Perform other duties as assigned by the Customer Service Supervisor or Manager.
Benefits for Technical Customer Service Representatives:
Health Dental and Vision insurance available on your 1st day of employment
Generous retirement saving plan
Generous PTO package and paid holidays
Career progression and development plans
Company wellness rewards and recognition and employee discount programs
Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits package. If you believe that we would be the right fit for you please apply today.
Qualifications & Skills:
Minimum of 3 years of customer service experience in a technical product line (B2B preferred).
Two years of college or technical schooling or five years in a technical position.
Strong customer advocacy skills.
Technical aptitude and solid math skills.
Ability to work independently and self-motivate.
Adaptability to a fast-paced environment.
Proficiency in Microsoft Office and CRM systems ( Microsoft Dynamics preferred).
Proficiency in a second language is a plus.
Commitment to teamwork professionalism and excellent customer service.
Ability to manage multiple tasks and prioritize effectively.
Strong business acumen organizational skills time management and attention to detail.
Company Culture: Xylem is dedicated to solving water challenges through innovation and technology. We foster a collaborative and inclusive work environment where every team members contribution is valued. Our commitment to sustainability and corporate responsibility is at the core of our business practices ensuring that we make a positive impact on the communities we serve. Join a team that is passionate about making a difference!
Apply today and be a part of a dynamic team that values integrity teamwork and customer satisfaction!
Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and re-use. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem youll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program Xylem Watermark. We prioritize our employees well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylems transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
Required Experience:
Unclear Seniority
Employment Type
Full-Time
