Customer Support Representative
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Job Location:
Maryland, MD - USA
Monthly Salary:
$ 43520 - 43520
Posted on:
07-11-2025
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
We are seeking a customer support representative that excels in meeting customers expectations from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflicts from customer complaints to ensure customer satisfaction.
To be successful as a customer support representative you should stay informed about product and service specifications and maintain good relations with customers. Ultimately a successful Customer Support Representative should be able to achieve outstanding customer service and communicate effectively with customers.
Customer Support Responsibilities:
- Generating sales leads.
- Managing incoming calls.
- Building good relationships with customers.
- Resolving complaints and following up on resolutions.
- Identifying customers needs.
- Meeting sales objectives.
- Following procedures and policies.
Requirements
Customer Support Requirements:
- High school diploma or equivalent.
- Experience in customer service.
- Strong telephone etiquette.
- Familiarity with CRM tools.
- Excellent communication skills.
- Ability to manage multiple tasks at once.
- Ability to adapt to different personalities.
Benefits
Paid time off
Tuition reimbursement
401(k) retirement program with company match
Paid holidays
Life insurance and disability income protection
Tire purchase plan
DailyPay voluntary On-Demand Pay program
Required Skills:
Customer Support Requirements: High school diploma or equivalent. Experience in customer service. Strong telephone etiquette. Familiarity with CRM tools. Excellent communication skills. Ability to manage multiple tasks at once. Ability to adapt to different personalities.
Required Education:
High school diploma or equivalent. Experience in customer service. Strong telephone etiquette. Familiarity with CRM tools. Excellent communication skills. Ability to manage multiple tasks at once. Ability to adapt to different personalities.
Company Industry
IT Services and IT Consulting
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
