About the Role:

Grade Level (for internal use):

The Team: TheClient Operations team is responsible for providing client support on our business intelligence tool by holding investigative conversations & driving product usage and revenue. Being present inthe USAPhilippines & Pakistan makes it a truly global team. Members of the team get to learn in-depth industry knowledge produce research and develop technical addition members get to learn multiple platforms (Panjiva CIQ Pro etc.) help train our clients understand the Supply Chain Industry by researching and creating presentations while also developing additional skills such as Excel SQL. You will also work with different teams inside the organization across many functional areas (Sales Technology Product Manageent etc).

The Impact: Along with providing the best product in the market we provide exceptional client support for it. Associates have a direct impact to the quality of the support provided hence directly affecting the clients perspective of the company as a whole. Since the Associates are also in direct contact with clients they also have the opportunity to relay feedback to the organization and understand the needs of the clients which is valuable to the ongoing development of the product.

Responsibilities:

• Providing the highest level of data functionality and product support to S&P Global clients researching/analyzing appropriately and using all available resources.

• Answering in bound phone calls emails chats from external clients

• Effective Workflow Management including:

• Logging and tracking information in the appropriate systems in an accurate and timely manner

• Advanced cases are passed to other departments following procedures

• Chip-in to operational efficiency by applying the Lean principles to the day to day job

• Use Diagnostic Techniques to go beyond client wants and delve into the why

• Record and deliver persona/workflow based client trainings with adequate support and oversight.

• Document different client queries for product associates in order to build a central repository of information which can be accessed by internal partners on how to best use the product.

What Were Looking For:

Basic Qualifications:

• Minimum of abachelors degree preferably inSupply chainEconomics or Finance.

• Fresh graduates or people with up to 6 months of experience

• Overall successful candidates are bright fast learners with a strong interest in learning about the Supply chain sector. Were also looking for individuals with:

• Exceptional interpersonal skills

• Desire and flexibility to learn and grow in an ever-changing environment

• Must have excellent oral and written English communication skills.

• Must have previous examples of utilization of critical thinking skills

About S&P Global Market Intelligence

At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.

For more information visit In It For You

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.

Required Experience:

IC