Systems Programmer/Specialist

Position Summary
The primary purpose of the Systems Specialist is to develop and support information technology systems that support the business research and instructional functions of the College community. This is specialized work involving complex systems many of which have high information security and uptime standards. This will require providing direct support to users of those systems generating and maintaining documentation in regard to those systems researching specialized hardware and software for same for both the research and instructional mission of the College and manage and install operating systems and software on both real hardware and virtual machines. The work involves the advanced use of software and/or hardware tools to maintain existing and provision new services that are critical to the daily work of the College community. The work requires expertise with core infrastructure elements and how they interrelate to provide a cohesive and stable computing environment. Examples of the specific technologies this position supports include Proxmox Virtualization Environment; Ansible Cfengine or similar configuration management software; Zabbix or similar monitoring applications; Warewulf or other HPC cluster management networking and related technologies including containers Slurm Infiniband etc.; Ubuntu/Debian Linux desktop and server; VMware vSphere Microsoft Server Synology NetApp Data Ontap Citrix Xenapp Wordpress and Crowdstrike Falcon and Qualys security software. Although situated within a highly collaborative team environment this position is expected to work independently to resolve issues and to perform well under pressure in a dynamic environment with time-sensitive deadlines. Understanding of the configuration of the systems software applications and space usage is required for employees to determine impacts as changes and enhancements are made to systems. Work includes optimizing systems performance troubleshooting systems problems and analyzing usage and systems load issues of a highly technical nature. Work may include interaction with clients technicians analysts and specialists to troubleshoot problems related to the use of single and/or multiple information systems. The positions duties will include creation installation and modification of software and hardware as well as testing and documentation on a variety of platforms. May have final technical decision responsibility. This position will also perform other duties as assigned and may work occasional nights and weekends. This position will perform occasional on-call duties as directed by management.

Required Qualifications Competencies And Experience
At least 2 years of professional work experience in systems administration and workstation support in both Windows and Linux. Excellent interpersonal oral and written communication skills. Demonstrated ability to work effectively independently with general guidelines and little supervision as well as in a collaborative team. Ability to move standard office equipment for purposes of new systems deployment upgrades and problem troubleshooting.

Preferred Qualifications Competencies And Experience
Professional work experience in systems administration and workstation support in both Windows and Linux preferred. Preferred applicants should have a broad and deep knowledge of Windows Server & Active Directory Linux server operating systems (Ubuntu); VMware vSphere open-source Linux virtualization management and monitoring software including Proxmox VE Ansible Zabbix familiarity with HPC concepts GPUs usage and management; and familiarity with scientific research software typically used in scientific academic departments; and familiarity with Crowdstrike Falcon and Qualys security software. Strong communication skills and customer-service skills are highly desirable as this position interacts with faculty students and staff of various computer skill levels within the UNC community. Familiarity with UNC academic and administrative software is preferred. Prior experience as a collegial colleague who works collaboratively with both leadership and co-workers in a learning-focused environment is preferred. A demonstrated history of improvement and building upon everyones skill sets and talents is preferred. Previous academic experience and customer service or retail experience is desirable as well.

Work Schedule
Monday Friday 8:00 AM 5:00 PM with some occasional nights and weekends