Sales Operations Specialist, Business Insights, Operations, & Support (BIOS)

AWS Global Sales drives adoption of the AWS cloud worldwide enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service unmatched technology and consistent support. We dive deep to understand each customers unique challenges then craft innovative solutions that accelerate their success. This customer-first approach is how we built the worlds most adopted cloud. Join us and help us grow.

The BIOS (Business Insights Operations & Support) team is seeking a Sales Operations Specialist in Manila with broad technical skills strong financial acumen and a deep operational and analytical background to assist in creating efficiencies assessing performance and reporting & delivering results. As a member of this team you will leverage strong data extraction skills to drive worldwide reporting deliverables create ad hoc financial and sales performance analysis support business planning and implement operational and process improvements. The individual must have the ability to communicate effectively across multiple technical and non-technical business units as well as across multiple geographies. Successful members of this team collaborate effectively to solve data and operational problems implement new reporting solutions and deliver successfully against high operational standards.

Key job responsibilities
- Develop a deep understanding of sales metrics reporting tools and data structure in order to identify and drive resolution of issues provide actionable intelligence with existing metrics or identify develop and propose new metrics dashboards scorecards.
- Provide tooling and process Sales Planning support to internal customers through root-cause analysis. May perform basic troubleshooting support to internal customers or work with developers and engineers to escalate tooling issues.
- Collaborate with sales sales operations finance partner and other functional teams to identify and address reporting issues.
- Maintain and develop sales operations tools or reports that align and simplify monthly business reviews annual planning and revenue investigations
- Create operational templates and processes to compile and standardize disparate information that drive standardized reporting and metrics tracking
- Generate ad hoc and monthly recurring financial and operational performance analysis based on the needs of the stakeholders
- Create mechanisms that provide recommendations through ad hoc data retrieval and analysis
- Create new tools and business processes that simplify standardize and enable operational excellence.
- Must be comfortable supporting a variety of stakeholders across different functions and geographies including in a return-to-office (RTO) environment


About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.

- 3 years of data functional or operational analysis based on large volumes of data
- BS/BA degree in Finance Economics Statistics Business or similar
- Must be proficient in Excel and be able to create and troubleshoot complex spreadsheets


- Experience with systems utilized for Customer Relationship Management (e.g. Salesforce)
- Experience in SQL for Data Extraction and Data Querying using various Data Warehouse systems
- Experience in Data Visualization tools (e.g. Tableau Power BI Quicksight or similar Business Insights Tools)
- Experience in managing multiple assignments and processes within and outside the team
- Experience communicating results to operations and business leaders

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.