Operations Specialist

As an early member of our operations team youll be accountable for driving revenue by ensuring that Scale AI meets customer commitments in a timely manner while maintaining the highest quality standards. You will manage our supply operation funnel by building and running solutions tools and processes by working with a cross-functional team including Customer Operations Product Operations Product Managers and many others.

You will be solving problems no one has solved before and you will need to be relentless in driving stellar results running pilots tests and experiments. Youll come up with creative solutions to bottlenecks. The blend of operations and ownership of our most important outcomes make this a unique and exciting role at the heart of Scales daily operations.

The ideal candidate is scrappy analytical empathetic outcome focused and above all someone who drives and inspires results.

You will:

• Build and drive some of our most critical operational processes
• Own the day-to-day delivery of customer commitments
• Create an effective feedback loop between the front line product strategy and customers
• Collaborate with stakeholders to improve processes for new and existing customers

Ideally youd have:

• Advanced English skills
• At least three months of industry experience in an operational role and/or a top-tier consulting firm
• An undergraduate degree with an analytics heavy major (e.g. Engineering or Economics) and/or a graduate degree in Engineering Economics or Business
• An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results
• Analytical planning and process improvement capability

Nice to have:

• Experience with reading SQL or have demonstrated analytical skills

PLEASE NOTE:Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.

About Us:

At Scale we believe that the transition from traditional software to AI is one of the most important shifts of our time. Our mission is to make that happen faster across every industry and our team is transforming how organizations build and deploy AI. Our products power the worlds most advanced LLMs generative models and computer vision models. We are trusted by generative AI companies such as OpenAI Meta and Microsoft government agencies like the U.S. Army and U.S. Air Force and enterprises including GM and Accenture. We are expanding our team to accelerate the development of AI applications.

We believe that everyone should be able to bring their whole selves to work which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability status gender identity or Veteran status.

We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability please contact us at Please see the United States Department of Labors Know Your Rights poster for additional information.

We comply with the United States Department of Labors Pay Transparency provision.

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