Technical Support Engineer
Technical Support Engineer
Posted on :
22-08-2025
Employer Active
1 Vacancy
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Job Description
WalkMeDAPWalkMe
EWeb
WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in todays overwhelming digital world. Using analytics engagement guidance and automation WalkMes transparent overlay assists users to complete tasks easily within any enterprise software mobile application or website.
The Technical Support Engineer is responsible for providing professional and efficient technical support to internal and external customers. They will be responsible for troubleshooting and resolving technical issues related to the companys products and services as well as providing customer service and support via email Web meeting and other communication channels. The successful candidate will have a strong technical background excellent problem-solving skills and the ability to communicate effectively with customers and team members.
Responsibilities:
- Help troubleshoot and resolve a wide range of technical issues for our customers through email chat and screenshares
- Communicate complex technical information in user-friendly ways to both technical and non-technical customers
- Communicate customer reported issues internally and triage them to the correct teamAct as a mentor for new hires during the onboarding process and consultation resource for Technical Support Specialists
Qualifications
- 2SaaS
- HTMLjQueryCSS
- 3
- 2 years technical enterprise application support experience (SaaS an advantage)
- A bachelors degree in computer science or related technology field is preferredKnowledgeable in HTML jQuery CSS
- Have worked as a support engineer for Japanese customers
- Native level in Japanese and business level in English
- Availability to commute to the office three days per week when living within an hour of the office.
Employment Type
Full-Time
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