Web UX Analyst
Web UX Analyst
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Job Description
Were looking for a Website UX Analyst to help us improve and optimize our digital customer experience through data-driven this role youll focus on analyzing user behavior identifying UX challenges and supporting continuous improvements to our global website experience.
Your Role
Youll be a key contributor in the Global Web Experience team at VELUX working closely with specialists in Hungary and Denmark. The team is responsible for optimizing our marketing websites through UX/UI improvements conversion rate optimization (CRO) and digital experience enhancements and your role will be to provide the insights that make that possible.
Your work will directly inform design decisions testing priorities and content strategies. By helping us better understand how users interact with our digital platforms youll support the creation of more intuitive effective and engaging online experiences for customers around the world.
Key Responsibilities
As a Website UX Analyst you will:
- Collect and analyze both quantitative and qualitative data to uncover actionable UX insights
- Own and report on customer experience metrics such as NPS and CSAT identifying trends and opportunities
- Create and maintain a monthly UX insights report shared across stakeholders
- Develop and manage a Goal Completion Score framework to track and evaluate success across digital journeys
- Identify new methods for data collection and UX performance measurement
- Collaborate with CRO and Web Experience specialists to plan and prioritize user-focused experiments
- Advocate for the voice of the user and champion data-driven decision-making
- Partner closely with the Senior UX/UI Designer to ensure designs are insight-led and performance-tested
- Contribute to cross-functional projects aimed at optimizing the end-to-end customer journey
- Proactively highlight UX issues and work with operational teams to resolve them based on data
Who You Are
You bring a data-driven and analytical approach to user-centered design and are equally comfortable exploring Google Analytics Power BI or testing tools. Youre able to distill complex findings into clear compelling recommendations and are confident working with stakeholders at all levels.
Youre self-motivated proactive and excited to contribute in a collaborative international environment balancing a strategic mindset with a hands-on attitude.
We Imagine You Have:
- 4 years of experience in digital marketing UX research CRO web analytics or digital optimization
- Strong skills in both quantitative and qualitative user research including usability testing surveys interviews and behavioral data analysis
- Proven ability to communicate insights effectively and influence decisions across teams
- Proficient with analytics platforms like GA4 Power BI Looker Studio (or similar)
- Familiarity with testing tools such as Google Optimize VWO or Bloomreach
- Creative problem-solver with a structured analytical approach
- Comfortable working independently and cross-functionally with diverse teams
- Fluent in English
Required Experience:
IC
Employment Type
Full-Time
