Team Manager, Artificial General Intelligence Data Services
Team Manager, Artificial General Intelligence Data Services
Posted on :
22-08-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
22-08-2025
Job Description
AI is the most transformational technology of our time capable of tackling some of humanitys most challenging problems. Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of our businesses. Come build the future of human-technology interaction with us!
Key job responsibilities
As Team Manager you will be responsible for:
- Manage job assignment on a day-to-day basis monitoring performance on job or queue adherence volume and quality
- Support hiring and training of new Associates
- Ensure productivity is maximized through supervision training analysis and feedback of performance data on a periodic basis
- Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities
- Liaise with Program Management and other global operations team leads to manage risks & propose mitigation strategies
- Track quality and utilization metrics
- File and track tickets following up on blocks to productivity
- Provide regular formal & informal feedback to direct reports
- Identify and help implement process-related improvement using methodologies such as Kaizen six sigma or lean
A day in the life
We are seeking an experienced team manager to join our operations in The Hague to develop manage and support our Data Services team with speech and language solutions.
About the team
The AGI-DS organization provides data creation curation and analytics services to help develop test and train the Alexa AI. We work closely with Amazon Machine Learning (ML) Science and modelling teams providing the critical data they need to improve Alexas speech recognition and language understanding capabilities.
- Bachelor Degree (any subject) or advanced college education or experience in a Leadership or related position with management
- Proficiency verbal and written communication in Dutch and English
- Experience in understanding performance metrics and developing them to measure progress against key performance indicators
- Experience with process improvement/quality control tools and methods
- Demonstrated ability to lead talent within a team work cross-functionally and build consensus on difficult issues
- Excellent communication strong organizational skills and very detail-oriented
- Strong interest in hiring and developing people in their respective roles
- Leadership experience in coaching and performance management
- Experience in managing process and operational escalations
- Experience with aspects of speech and language technology
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
As Team Manager you will be responsible for:
- Manage job assignment on a day-to-day basis monitoring performance on job or queue adherence volume and quality
- Support hiring and training of new Associates
- Ensure productivity is maximized through supervision training analysis and feedback of performance data on a periodic basis
- Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities
- Liaise with Program Management and other global operations team leads to manage risks & propose mitigation strategies
- Track quality and utilization metrics
- File and track tickets following up on blocks to productivity
- Provide regular formal & informal feedback to direct reports
- Identify and help implement process-related improvement using methodologies such as Kaizen six sigma or lean
A day in the life
We are seeking an experienced team manager to join our operations in The Hague to develop manage and support our Data Services team with speech and language solutions.
About the team
The AGI-DS organization provides data creation curation and analytics services to help develop test and train the Alexa AI. We work closely with Amazon Machine Learning (ML) Science and modelling teams providing the critical data they need to improve Alexas speech recognition and language understanding capabilities.
- Bachelor Degree (any subject) or advanced college education or experience in a Leadership or related position with management
- Proficiency verbal and written communication in Dutch and English
- Experience in understanding performance metrics and developing them to measure progress against key performance indicators
- Experience with process improvement/quality control tools and methods
- Demonstrated ability to lead talent within a team work cross-functionally and build consensus on difficult issues
- Excellent communication strong organizational skills and very detail-oriented
- Strong interest in hiring and developing people in their respective roles
- Leadership experience in coaching and performance management
- Experience in managing process and operational escalations
- Experience with aspects of speech and language technology
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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