Head of Moderation
Head of Moderation
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Job Description
Job Description:
Description
The Barrons Moderation team is responsible for safeguarding the quality of discussion and community content that takes place on Barrons. It ensures that online comments and posts conform to our policies and guidelines and removes problematic content when necessary. The Head of Moderation manages this team coordinating work schedules and coverage training team members on work processes identifying efficiencies for the teams ongoing operations and actively finding opportunities to highlight user content.
The Head of Moderation will work closely with the moderation team to make sure they understand Barrons mission and implement it in their work by facilitating intelligent conversation and debate centered around investment-related topics. Close collaboration with Barrons Digital Managing Editor and other members of the editorial and product teams will be required to promote increased engagement of Barrons subscribers with our content other users and the Barrons team.
Requirements
10 years of experience managing a moderation team on an investing platform with a high-volume of user content
Excellent written and spoken English communication skills including strong command of slang and nuance
Ability to constantly motivate a team that handles contentious users
Experience in launching new initiatives for online user content
Self-starter with the ability to communicate effectively with management to improve efficiencies and find opportunities with different content formats
Core Responsibilities
Train moderation team to identify posts and content - written video audio graphics - that are not suitable for Barrons and take swift action to remove them
Coordinate team scheduling to optimize breadth and timeliness of coverage
Identify quality users and help categorize them into tiers and buckets; (empower them with onsite ownership)
Strategize around highlighting good community contributors and content creators
Conduct ongoing reviews of moderation teams efforts and strive for new efficiencies
Provide input for AI filters and manually-enforced guidelines
Resolve serious issues that cannot be handled at the moderator level
Business Area:
Dow Jones - W&I - Barrons NewsroomJob Category:
Editorial/JournalismUnion Status:
Non-Union roleRequired Experience:
Director
Employment Type
Full-Time
