Employee Engagement Specialist

At Qualtrics we create software the worlds best brands use to deliver exceptional frontline experiences build high-performing teams and design products people love. But we are more than a platformwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit determination and a disdain for conventionbut most of all it requires close-knit high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams youll be part of a nimble group empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the mic and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 5000 people globally who think thats work worth doing.

Employee Engagement Specialist

Why We Have This Role

• Our Employee Engagement Specialists support our sales teams by bringing their years of experience in employee engagement and credentials to bear through defined client engagements ranging from EX solution presentations to more in depth workshops.
• This team dives deep on engagements with customers key deals and strategic accounts to positively influence time to close average deal size and overall win percentage.
• This Employee Engagement Specialist will work with customers and prospects across industries typically focusing on the largest employers in the region with complex needs in their EX programs.
• While most of your efforts will be focused on external facing meetings and workshops in the pre-sales environment some of the additional cross-functional initiatives may include input in product direction content generation contributing to analyst reports/relationships attending and presenting at events and influencing account-based marketing activity.

How Youll Find Success

• Thrive as a subject matter expert focused on customer pre-sales engagements that build expand and close pipeline in the most critical customers accounts for the business with the most critical stakeholders and decision makers.
• Serve as a strategic partner to the sales team in key opportunities delivering outputs that help customers build their vision for employee experience management and design their roadmaps towards the art of the possible.
• Provide direction and specialist knowledge in applying the technology/application to the customers organization.
• Develop and deliver high quality Qualtrics presentations and product demonstrations.
• Effectively consult with management of customer organizations.
• Contribute practitioner expertise such as key buyer understanding in sales planning and business development activities.

How Youll Grow

• EX is industry agnostic there is the opportunity to work across various vertices and with the largest employers in Japan.
• The XM category cuts across several stand-alone areas of professional this role you will gain exposure not only to areas that align with your core areas of expertise in employee engagement. ( experience)

Things Youll Do

• Work directly with sales teams pursuing new customers. key deals across quarters and years. These engagements will have deals could range from large dollar deals with significant impact on short-term company performance to important industry leaders who prefer to take a crawl-walk-run approach to XM. Either way your expertise and guidance will be essential to effectively meeting our customers needs.
• Engage with select existing customers who have the potential to act as flagship advocates and are wanting to significantly expand their license within or across XM categories.
• Act as a support / guide to the service delivery teams (internal and ecosystem) in key flagship accounts and as a trusted advisor to the C-suite / budget holders of our most valued customers.
• Influence go-to-market strategy for XM:
• Provide guidance to the product team on product positioning and messaging competitive intelligence and key trends influencing how we position and grow.
• Provide guidance to the teams responsible for unlocking barriers to growth in this market (e.g. accessibility security procurement frameworks) and work with these groups to proactively address critical issues
• Provide guidance on thought leadership content to help build our brand in market. Be a visible strategic thought leader at our most strategic customer events

What Were Looking For On Your CV

• College degree in a related field (e.g. Psychology Business Social Sciences Economics etc.). Graduate degree preferred.
• Experience working in an internal HR/Employee Experience position or for consultancy.
• Experience consulting on the design and implementation of Employee Experience Programs
• Must have fluency or business level English and Japanese.
• A strong knowledge of survey/assessment design change management consulting and quantitative or qualitative data analysis
• An understanding of the complexities of programs across complex organisations with the high volumes of employees.
• Demonstrated ability to persuasively communicate complex concepts at the highest level within organizations and an ability to build relationships with strategic decision makers

What You Should Know About This Team

• We pride ourselves on being a team that not only understands but also contributes to the achievement of the companys primary objectives.
• Partnering with sales teams across different locations we foster a culture where smooth communication and collaboration reign supreme.
• Our team values the ability to take initiative work independently and accomplish key initiatives. Everyone is encouraged to think ahead anticipate potential issues and find ways to proactively conquer.

Our Teams Favorite Perks and Benefits

• Qualtrics Experience Program - A bonus each year for an experience of your choosing
• Worldwide and diverse community that enjoys helping each other
• In our offices we take pride in creating an open and collaborative work space.
• At Qualtrics we are constantly working to create an environment where everyone feels safe and comfortable coming to work and can as a result of our culture make their best possible contribution to our team