Consultant Streaming Support - Customer Service- Remote
Consultant Streaming Support - Customer Service- Remote
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Salary Not Disclosed
1 Vacancy
Job Description
What we offer:
- Competitive hourly rate and paid training
- Additional pay incentives as well as monthly rewards & recognition programs
- Medical dental and vision benefits plus added benefits such as 401k and paid time off
- Exciting vacation benefits including a newly introduced Global Flexible Benefits Policy.
- Promote from within opportunities 80% of our frontline leaders began their careers at Sutherland as reps
- EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
Qualifications :
- Experience working in a customer service or contact center environment with a passion for providing an exceptional guest experience
- Experience with streaming to include basic troubleshooting skills and demonstrated understanding of streaming services on phones smart TVs etc.
- Basic PC keyboarding skills; Microsoft Office experience (Outlook Word Excel)
- Technical support experience
- Strong problem-diagnosis and problem-solving skills
- Multi-tasking skills with the ability to use several applications simultaneously
- Experience working with CRM applications (preferred)
We will provide all equipment but to be successful when working from home you must have the following:
- Excellent Internet connectivity:
- Internet access speeds of 2 Mbps upload and 10 Mbps download the faster the better!
- Wireless and/or satellite Internet Service Providers are not compatible with our systems.
- Internet access speeds of 2 Mbps upload and 10 Mbps download the faster the better!
Additional Information :
About Us
Sutherland recently recognized as a Great Place to Work in the US is a digital transformation company making digital processes feel more human for the customers that we serve. We have been helping customers globally across industries from financial services to healthcare entertainment to retail insurance to gaming and everything in between provide exceptional experiences for their customers for over 35 years.
IMPORTANT NOTE: This job is open only to residents of the United States and you must be authorized to work in the US in order to be considered for employment.
EEOC and Veteran Documentation
During employment employees are treated without regard to race color religion sex national origin age marital or veteran status medical condition or handicap or any other legally protected status.
At times government agencies require periodic reports from employers on the sex ethnicity handicap veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping reporting and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
