Sr. Director, Design, Auto Refinance
Sr. Director, Design, Auto Refinance
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Job Description
Were currently seeking a Product Design Senior Director to lead the Auto Refinance Design organization for Financial Services which is part of the Experience Design organization.
The Experience Design team at Capital One is at the forefront of enriching our customers digital and physical experiences and we are passionate about creating memorable meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration authenticity and healthy critique in which we honor diversity of thought create a culture of belonging and elevate one another. If youre a creative innovator who embraces an environment where you can experiment learn and change banking for good wed love to hear from you.
Role Expectations
As Senior Director of the Refinance Design organization youll lead a talented cross-disciplinary team of design leaders and designers collaborate deeply with our research teams and Product and Tech leadership. Youll be responsible for identifying and advocating for high-leverage opportunities with executive stakeholders and leading high-impact highly complex design projects that set the bar for and drive experience excellence and business outcomes.
Key Responsibilities:
- Strategic Executive Influence: This is more than a design role. Youll hold a strategic leadership position working directly with executive business design and tech leadership. Your decisions will directly shape our product operations technology and overall brand strategy.
Unparalleled Impact: This is your chance to tackle enterprise-level challenges architect unified customer experiences and build a world-class design organization making a tangible difference for our Capital One customers.
Master Collaboration: This is non-negotiable. You excel at building trust and gaining buy-in from senior executives and cross-functional partners even when you dont have direct authority. You can lead with care and compassion yet be firm in your commitment to design excellence and the customers best interest.
Here are some of the expected competencies for this role:
- Product Design Expertise: Leverage established expertise and leadership in product design to elevate the quality and maturity of the design practice at Capital One. Leveraging a variety of skills across interaction visual and service design; in collaboration with cross-functional partners help to oversee and optimize the use of appropriate tools platforms frameworks and design systems and enable your team to develop artifacts that may include vision stories journey maps blueprints high-fidelity designs and prototypes
- Leadership: Build a thriving community of designers who are well supported trained for excellence and able to collaborate with peers in multiple functions and set the vision and strategic direction for your team in close partnership with your cross-functional partners
- Human-Centered: Recognize and pursue opportunities where customer needs and business goals coincide while reinforcing with teammates and partners the importance of collecting and considering diverse customer perspectives throughout the design process
- Business-Focused: Demonstrate a mastery of products processes customers competitors and broader industry trends and apply this knowledge to predict shifts in these areas and shape how Design should engage uncover and solve significant business challenges
- Problem-Solving: Revels in the art of the possible driving cross-functional groups in thinking creatively about potential solutions illuminating potential pitfalls and fostering shared learnings; builds frameworks for complex decision-making that enable effective debate and accelerate getting to the right solutions
- Collaboration: Connect the dots across the organization proactively bringing together executive partners in ways that drive more coherent experiences accelerate delivery and elevate the value of design
- Communication: Present work to executive leaders and stakeholders modeling a strategic human-centered approach that integrates design frameworks data and research insights to make the complex accessible influence change and drive strategic direction
The ideal candidate has a strong portfolio demonstrating your leadership process results and impact.
Basic Qualifications:
At least 10 years of experience in leading product design teams and delivering products to market
At least 3 years managing managers
Preferred Qualifications:
At least 12 years of experience in leading product design teams and delivering products to market
Deep experience leading product design teams operating across UX and UI strategy content and research from strategy through delivery to market
Deep experience partnering with product managers engineers marketing and analytics leaders across multiple business lines to shape strategy performance metrics roadmaps and operating models
Deep experience interfacing with executive leadership to solve problems influence key decisions and drive results across strategy design roadmaps and investments
Experience working within a design system
Proficiency with web and mobile technologies and platforms navigating technology considerations and constraints to drive sound product and experience decisions
Expertise with design and prototyping tools such as Figma
Experience managing an interdisciplinary design team
Proficiency in business case development grounding product and user experience decisions to business value
Exceptional written and verbal communication skills
Exceptional interpersonal skills and relationship building across complex organizations
Exceptional people management and development skills
At this time Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Plano TX: $240300 - $274300 for Sr. Director DesignCandidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.
This role is also eligible to earn performance based incentive compensation which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status exempt or non-exempt status and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE including disability/vet) committed to non-discrimination in compliance with applicable federal state and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23-A of the New York Correction Law; San Francisco California Police Code Article 49 Sections 4901-4920; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal state and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital Ones recruiting process please send an email to
Capital One does not provide endorse nor guarantee and is not liable for third-party products services educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Required Experience:
Director
Employment Type
Full-Time
