Point of Sale Technical Support
Point of Sale Technical Support
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Basic Function
HF Sinclair is seeking a Point-of-Sale Technical Support professional to join our team in Salt Lake City UT. You will handle various calls related to gas station point-of-sale (POS) system installations site level inquiries as well as some consumer inquiries. Under general supervision audits and modifies credit card system profiles and mobile payment configurations.
Job Duties
Provide support primarily through email and phone anticipating moderate to high call volumes that may fluctuate.
Handles requests from field technicians resolving issues related to credit cards and mobile payment processing.
Coordinates technical and system inquiries on POS equipment from gas station owners and operators at all levels.
Assist in configuration setup and testing of DINOPAY mobile payment application.
Ensures ongoing and clear communication with end-users during each stage of their issue or service request this would include cases and tickets.
Perform technical problem-solving for equipment supplied by HF Sinclair.
Resolving credit card processing issues and correcting/editing transactions for locations.
Special assignments or tasks assigned to the employee by their supervisor as determined from time to time in their sole and complete discretion.
Experience
A minimum 2 3 years of helpdesk or desktop technician experience is required.
Education Level
A minimum of a High School Diploma or equivalent is required.
Required Skills
Working knowledge of credit card processing and point of sale functionality. Understanding and the use of Payment Apps on Android or iPhone devices. Intermediate-level computer skills including Microsoft Word Excel and Outlook. Decision-making analytical problem solving and excellent interpersonal skills with the ability to effectively communicate with others.
PREFERRED SKILLS:
Prior computer helpdesk and minor networking experience. Convenance store experience including fueling stations accepting payments inside and pay at the pump.
Supervisory/Managerial Responsibility
Work Conditions
The 8-hour shift is Monday through Friday between 7:00 to 7:00 with a hybrid schedule after completion of training. Some Overtime may be needed on occasion.
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Paid Time-Off
- 401(k) Retirement Plan with match
- Educational Reimbursement
- Parental Bonding Time
- Employee Discounts
Our One HF Sinclair Culture:
About HF Sinclair Corporation
Equal Opportunity Employer
HF Sinclair Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability veteran status or any other prohibited ground of discrimination.
Employment Type
Full Time
