Service Manager
Service Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
£ 48357 - 52699
1 Vacancy
Job Description
Are you ready to use your leadership skills to help end homelessness and support people in rebuilding their lives
Were looking for a passionate and drivenService Managerto lead our team atBirkenhead Street a 31-bed hostel in Camden offering 24-hour supported accommodation to single adults. This is a unique opportunity to shape a service that puts people first working in a trauma-informed and person-centred way.
What Youll Be Doing
As Service Manager youll be at the heart of the service responsible for both strategic development and day-to-day operations. Youll lead motivate and support a dedicated team including a Deputy Manager Project Workers Duty and Night Staff Cleaners and addition to:
- Manage the service rota and ensure smooth operational delivery.
- Build strong partnerships with external agencies to enhance outcomes for residents.
- Champion inclusive support including working closely with the Womens Safe Space to address the specific needs of female residents.
- Ensure the service meets contractual obligations and reflects best practice.
- Continuously review and improve service delivery in line with St Mungos policies.
- Support residents with high-quality strengths-based care and advice tailored to their goals.
- Monitor budgets and provide insightful reports using both quantitative and qualitative data.
About You
Were looking for someone who is a confident and compassionate leader with experience in hostel or service management as well as:
- Skilled in communication problem-solving and emotionally intelligent leadership.
- Committed to continuous improvement and passionate about making a difference.
- Able to navigate complex challenges and maximise available resources to support residents.
Wed always like to hear from people who want to help transform lives. Not sure if you have the skills and experience you need for the role Apply and well let you know!
We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups particularly Global Majority candidates who are underrepresented at this management level.
How to apply
To view the job description and guidance on completing your application form please click on the document tab on the advert page on our website.
When youre ready to apply click the Apply Now Button to start your online application form.
Closing date: 10am on 2nd September 2025
Interview and assessments on: 12th September 2025
About Us
Our purpose is to end homelessness and rebuild lives. It drives everything that we do. For the past 55 years we have been on the ground every day and every night supporting people to recover from homelessness and advocating for change. We support around 28000 people each year and our work means that more than 2700 people have somewhere safe to stay each night.
What We Offer
We are working hard to create a diverse and fully inclusive culture where all colleagues feel valued and we welcome applications from all under-represented groups. We believe that equity diversity and inclusion improves the health wellbeing and development of our colleagues and helps to ensure everyone feels valued. We know that when diversity inclusion and wellbeing are prioritisedwe are happier healthier and can ultimately achieve better outcomes for our clients.
Below are some of our key focus areas to improve both our candidate and colleague experience:
- A growing number of diversity networks including LGBTQ Womens Action Lived Experience and Anti-Racist networks.
- Increasing visibility by ensuring that all interview panels across the organisation are diversely represented to ensure fair and balanced decision making during the recruitment process.
- A safe and supportive working environment championing positive action via various internal schemes such as upward mentoring and a Steps into Management programme.
- Mandatory Diversity & Inclusion training for all staff unconscious bias training for managers and a range of other courses such as Trans awareness and Autism Awareness.
- In recognition of the importance of transparency we publish our employee diversity statistics and pay gap reports on our website.
Want to find out more Click here to visit our Equality Diversity & Inclusion page.
We offer a comprehensive package of benefits to our colleagues to ensure wellbeing remains a key priority. Maintaining a good work life balance can be tricky but with family friendly policies flexible and agile working options and an incremental annual leave allowance we are committed to making sure you have the options available as and when you need them.
These include:
- Agile working model for suitable roles.
- Supportive flexitime and toil arrangements.
- 28 days annual leave rising to 31 after five years service.
- Family friendly leave policies including - maternity adoption and parental leave. Carers leave and fertility treatment leave.
- Financial wellbeing platform offering loans advances and saving options.
- Auto-enrolment to pension scheme after six months service with an employer contribution of 6%.
- Employee Assistance Programme and access to SmartHealth app 24/7 GP appointments health checks and nutrition advice.
- Cycle to Work scheme and interest free season ticket loans.
- Discount vouchers including gym retail food & drink travel electricals and more.
Want to find out more Want to find out moreClick here to visit our Work For Us page.
At St Mungos we are committed to providing development opportunities for all our colleagues. We welcome people with a wide range of experiences and value transferable skills so that we can provide the best support for people experiencing homelessness. Thats why we have a robust induction training and development programme that supports colleagues throughout their career at St Mungos.
These include:
- Highly praised internal training courses and access to external learning to build your skills and meet your professional development goals.
- Steps into Management programme to support colleague progression.
- Commitment to continued professional development with access to career development forums internal mentoring and internal secondment opportunities.
A DBS disclosure check is a requirement for this post and will be undertaken for the successful candidate.
Please be advised that all appointments will be made on St Mungos current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.
Documents
Required Experience:
Manager
Employment Type
Unclear
