Intern, Business Analyst
Intern, Business Analyst
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Job Description
What will you do:
The position reports to the Director Service Operational Excellence APAC and is a key contributing member who will monitor analyze and communicate KPIs (key performance indicators) for Service Operations to various stakeholders in APAC. The Business analyst intern will also provide analysis to establish standard work (scope sequence & timing) based on best practices and identify areas for continuous improvement.
How will you do it:
Support Continuous Improvement initiatives and co-lead Kaizen projects impacting business transactions and field service operations for the APAC Services business by:
Creating process maps to aid visualization of work processes and identify areas of improvement
Collecting and analyzing data using statistical/data management techniques and applications
Proposing and implementing Lean solutions with affected teams
Apply business acumen and analytical skills to provide actionable insights towards stronger operational excellence performance by:
Monitoring and analyzing KPIs while maintaining routine (monthly) reporting of enterprise Service Operations KPIs to various cross-functional stakeholders in APAC
performing benchmarking across APAC to identify best-in-class practices and areas for continuous improvement in the various countries/markets
What we look for:
Bachelors degree in business engineering or data science & analytics
Advanced proficiency in office business applications: Microsoft Excel Word PowerPoint
Knowledge and interest in PowerBI and coding preferred
Strong critical thinking analytical and problem-solving skills
Exceptional communication skills both written and verbal
Good learning attitude to accumulate: business acumen and undestanding of organizational issues and challenges
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Required Experience:
IC
Employment Type
Full-Time
