Customer Success Account Manager
Customer Success Account Manager
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Job Description
Its fun to work in a company where people truly BELIEVE in what theyre doing!
Job Description:
About us:
Ingram Micro is a leading technology distributor for the global information technology ecosystem. With the ability to reach nearly 90% of the global population we play a vital role in the worldwide IT sales channel bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach diverse solutions and services portfolio and digital platform Ingram Micro Xvantage set us apart. Learn more at.
We are hiring aCustomer Success Manager (Cloud Business Expert) who will have a mind focused on enabling and supporting our partners as they deliver solutions to their clients. Leveraging programs technology data and services they will work with our partners to ensure the partners achieve business success in areas of recurring revenue generation retention and utilizing of time saving technology.
Who are we
Ingram Micro Cloud a business unit of Ingram Micro powers the worlds largest cloud marketplace and is committed to helping our partners accelerate their digital business success by leveraging our hyperscale platform technology infinite ecosystem of cloud solutions from the biggest innovators in the tech industry and go-to-market support and resources to increase adoption and growth. With proven proficiency in SaaS IaaS IoT security and XaaS technologies we invite visionaries to join our team and make an impact on this fast-growing industry. Ingram Micro is a master Cloud Service Provider (mCSP) offering channel partners and professionals access to a global marketplace expertise solutions and enablement programs that empower organisations to configure provision and manage cloud technologies with confidence and ease.
What does the role involve
- Serve as the cloud business expert and main point of contact for all Ingram Micro Cloud vendor offerings such as Microsoft AWS and more.
- Build relationships with the assigned customer base helping with issues and continuing to delight with a positive customer-centric attitude.
- Develop and execute a proactive and customer-specific business strategy to retain and grow the recurring revenue base within the assigned customer base. Know your assigned customers business inside out.
- Retain and grow assigned customer revenues by successfully managing subscription/end customer retention renewal and up-sell rates.
- Enable assigned customers to drive a customer success strategy within their own business. Ensure customers are taking a never lose a subscription approach.
What youll bring
- Minimum of 5 years of experience in customer success technical account management customer experience or project management.
- Strong technical acumen and proven customer engagement history.
- Experience in managing multiple accounts within a territory to aggressively increase adoption andensure satisfaction and renewal.
- Strong experience managing multi-tiered customer and service provider relationships.
- Strong interpersonal skills including the ability to work well with others and build a team-oriented environment.
- Willingness and ability to travel up to 25% of the time.
- Competitive ethical refuse-to-lose attitude strong work ethic excellent team building and influencing skills.
- Previous experience working on SaaS IaaS or general Cloud technology is a plus.
- Must be energetic bold and ambitious to execute on Ingram Micros strategic objectives.
Whats in it for you
- We provide a fun professional and challenging international business setting. Finally you will get the chance to become part of the worlds leading Technology Solutions provider in the world and a Great Place to Work certified organisation in ten countries across EMEA & APAC.
- We will support you in your professional and personal development by providing you with access to LinkedIn Learning and many high-quality training courses and on-the-job experience to increase your knowledge and expertise.
- We are a large organisation with many national and international career opportunities meaning we can provide you with great career opportunities for years to come with you in the drivers seat.
Youll be part of a workplace where youll feel like you are valued and your contribution is appreciated within the business.
Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race colour religion gender gender identity or expression sexual orientation national origin genetics disability age veteran status or any other protected category under applicable law.
Lets shape tomorrow.
If this sounds like something you want to be a part of click Apply.
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Required Experience:
Manager
Employment Type
Full-Time
