Customer Success Account Manager- Argus Tracking

Banyan Software provides the best permanent home for successful enterprise software companies their employees and customers. We are on a mission to acquire build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical recent years Banyan was named the #1 fastest-growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base setup to preserve the legacy of founders Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets.

Job Title: Customer Success Account Manager

Location: Rosedale Auckland
Job Type: Full-Time (Hybrid)
Company: Argus Tracking (A Banyan Software Portfolio Company)

About Argus Tracking:

The Argus Tracking solution is designed developed and supported for New Zealand conditions. Our mission is to make every fleet managers life easier by providing the tools and knowledge needed to monitor and maintain safe and efficient assets.

As a Banyan Software portfolio company we combine the agility of a local team with the global support of a world-class software group.

Were on an exciting journey of growth and were looking for a passionate Customer Success Account Manager to grow with us.

Position Overview:

Were on the lookout for an experienced and enthusiastic Customer SuccessAccount Manager to join our fast-growing team at Argus. This is a customer-facing role ideal for someone who thrives on building relationships solving problems and delivering world-class onboarding and support experiences.

In this role youll take ownership of the customer journey after the sale is closed ensuring a smooth transition high-quality onboarding and continued engagement. Youll be responsible for listening to customer needs identifying roadblocks coaching them through product adoption and championing their long-term success.

Key Responsibilities

• Customer Onboarding & Training

  • Lead onboarding sessions using a train-the-trainer approach via phone online and on-site

  • Conduct tailored product demonstrations to help customers get the most value from Argus

• Customer Relationship Management

  • Build strong lasting relationships with new customers and internal stakeholders

  • Act as a trusted advisor to help clients optimize use of our solutions

• Retention & Growth

  • Proactively monitor customer satisfaction and resolve concerns before they escalate

  • Identify upsell opportunities and work cross-functionally to support account growth

• CRM & Data Management

  • Maintain detailed records of all client communications in our CRM

  • Schedule training sessions follow-ups and check-ins using internal tools and calendars

• National Travel

  • Occasionally travel across New Zealand to deliver in-person training and relationship support

Skills & Experience Required

• 3 years in a customer-focused role preferably in account management customer success or inside sales

• Experience with relationship-based selling or customer training is highly desirable

• Strong verbal and written communication skills youre clear articulate and engaging

• Excellent phone manner with the confidence to speak to a wide range of customer personas

• Proficient in CRM software and data entry; strong calendar and time management

• Tech-savvy and comfortable explaining software/hardware solutions to non-technical users

• A natural coach and problem solver you enjoy teaching others and finding solutions

• Adaptable intuitive and personable you know how to read the room and tailor your approach

Nice-to-Have

• Experience in SaaS telematics or fleet management technology

• Familiarity with account growth strategies and renewals

• Exposure to both online and in-person customer support and training

Why Join Argus

At Argus were passionate about transforming how businesses manage their vehicle fleets. Were proud of our clever and innovative platform built with unmatched quality and attention to detail.

What we offer:

• A hybrid work model with set WFH and office days

• Friendly collaborative and hardworking team culture

• Laptop and mobile phone provided

• Access to company pool vehicles for travel

• Opportunities to grow into broader customer success or SaaS sales roles

Diversity Equity Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams associates our Operating Companies and the communities we serve. As a collective our goal is to impact lasting change through our actions. Together we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic including race color genetic information creed national origin religion sex affectional or sexual orientation gender identity or expression lawful alien status ancestry age marital status or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit qualifications experience ability and job performance.

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Protect yourself by following these steps:

• Verify that all communications from our recruiting team come from an @ email address.
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