IT Supervisor
IT Supervisor
Posted on :
22-08-2025
Employer Active
1 Vacancy
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Job Description
- Drive the development and implementation of IT strategy and policies in line with the companys strategic plan and objectives
- Develop and manage the planning and budgeting for IT services to ensure that resources are used to provide best in class IT services that are in line with the strategy
- Develop controls for emerging technologies and integrate with organization initiatives to drive secure strategies and deployment.
- Supervise and lead the IT support team including assigning tasks monitoring performance and providing training and mentorship.
- Provide hands-on support for hardware software and network issues escalating complex problems to higher-level IT staff or external vendors as needed.
- Oversee the maintenance and monitoring of all IT infrastructure including servers networks and applications ensuring optimal performance and security.
- Ensure timely and effective support for end-users manage ticket queues and prioritize requests based on urgency and impact.
- Coordinate and manage IT projects including hardware and software upgrades system implementations and network enhancements.
- Implement and enforce IT security policies and procedures including data backup disaster recovery and user access controls.
- Liaise with external vendors and service providers for procurement maintenance and support of IT systems and services.
- Maintain detailed records of IT assets configurations and procedures ensuring documentation is up-to-date and accessible.
- Ensure compliance with company policies industry standards and legal requirements supporting audits and reviews as needed.
- Generate regular reports on IT performance incidents and project progress for management review.
- Bachelors degree in information technology Computer Science or a related field.
- Relevant industry certifications are an added advantage.
- Minimum of 7 years of experience in IT support with at least 4 years in a supervisory role.
- Hands-on experience with operating systems network configurations and troubleshooting.
- Experience managing and maintaining IT infrastructure including servers networks and applications.
- Proven experience in managing IT projects from conception through to completion including software upgrades hardware installations and system implementations.
- Proficiency in network administration server management and enterprise-level software applications.
- Solid understanding of IT security principles with practical experience implementing and managing security protocols.
- Develop and enforce controls for emerging technologies ensuring secure and strategic deployment within the organization.
- Supervise and lead the IT support team fostering a high-performance environment through task delegation performance monitoring training and mentorship.
Required Experience:
Manager
Employment Type
Full-Time
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