Job Opportunities Retail Operation Executive
Job Opportunities Retail Operation Executive
Posted on :
22-08-2025
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1 Vacancy
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Job Description
MAIN PURPOSE
Responsible forcoordination of the in-store operations and supporting sales activities ensuring the effectiveness of our process and flows to create a seamless client experience in the boutique.
KEY RESPONSIBILITIES
- Supply Chain /Logistics
- Responsible for inventory control and follow up on shipments transfers and consignments
- Create purchase orders.
- Coordinate shipments. Collaborate with the Central Sales Operations Coordinator in Geneva and HQ.
- Escalate delays.
- Warehouse coordination. Ensure smooth product allocation flow.
- Stock Management
- Monitor stock sales back orders and deposit lists.
- Replenish and order model stock accessories & POS materials.
- Collect special order requests from the boutiques and collaborate with the HQ Operations and execute.
- Accurate fulfillment of the defect watch report and tracking of the defective watches.
- Allocation Distribution
- Allocate products according to back orders clients and sales targets.
- Coordinate high-end limited timepiece movements. Execute the limitation timepieces allocation precisely.
- Sales Operations & Administration
- Review rosters leave & overtime records.
- Ensure compliance and audit in collaboration with office.
- Verify and follow up of customer payments and VAT-off sales.
- Handle store vendor management and payment.
- Manage store petty cash and T&E spending with Boutique Manager.
- Manage after sale service from reception tracking to delivery handle customer enquiries.
- Ordering store supply and stationery.
- Sales Support
- Support client-facing team with completing back-office tasks during and after selling ceremonies tasks where client-facing team must leave the client alone if they conduct.
- Conduct selling ceremonies when all the client-facing team members are occupied with clients until someone becomes free.
- Take shifts on weekends and public holidays and cover other retail operations team member in case of sickness holidays.
- Planning & Analysis
- Monitor weekly & monthly forecast
- Maintain and ensure daily clientele book quality
- Support monthly store meeting and report
- Consolidate monthly commission report
- Consolidate staff KPIs and incentive results
- Marketing Activation
- Maintain event client list by collaborating with office team
- Ensure product availability for events campaigns launch plans client trips displays and boutique action plans.
- Oversee product consignments and carnet management.
- Ensure client information registration accuracy after event
- Ensure timely and accurate report on leads / sales after events
- Order and track customer gift
JOB REQUIREMENTS
- Diploma or Degree in Business Administration Retail Management or a related field.
- 1-2 years of experience in a similar role preferably in luxury retail or boutique operations.
- With prior sales experience is a plus.
- Language proficiency: English & another language.
- Familiarity with inventory management systems and customer relationship management (CRM) software.
- Excellent organizational and multitasking abilities.
- Proficiency in MS Office (Word Excel PowerPoint) and retail software.
- Strong attention to detail and problem-solving skills.
- Exceptional communication and interpersonal skills.
Employment Type
Full Time
Key Skills
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