Job Opportunities Brand Ambassador
Job Opportunities Brand Ambassador
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Our Hong Kong Client Relations Centre supports clients across the Asia-Pacific region by phone email live chats and social media. We are looking for people passionate about delivering the highest standard of customer service to our discerning clients.
You will use your skills as a people-person to provide personalised luxury service to a range of diverse clients. You will be treat our valued clients conscientiously showing your flexibility and patience as you deliver exceptional service. You will have the opportunity to work in a team with many of the worlds most prestigious brands.
A typical day as a brand ambassador is diverse and exciting. You might speak with a client by various channels including phone email chat etc. telephone to help them select an exquisite timepiece as a gift for a remarkable occasion. You might then call need to engage with one of your VIP clients and to invite them to an exclusive cocktail event. You might then write an email also need to connect with to a clients to help arrange for their vintage timepiece to go to a master watchmaker for its regular service before booking an appointment for a client to visit a far-away boutique to view a truly exceptional creation.
We offer an environment where the right candidate can work with exceptional products and some of the most prestigious names in the luxury goods todays global world strength is a matter of agility and responsiveness. Our workforce is unique diverse open always learning and growing. Richemont cultivates these qualities in its people.
HOW WILL YOU MAKE AN IMPACT
Your key responsibilities in this function will be the following:
- Speak with our clients by telephone email live chats and social media ensuring you faithfully represent our prestigious brands
- Facilitate online and phone sales through various channels to reach set goals and objectives
- Deliver information on our exceptional brands and products to customers and collect valuable feedback from customers to help brands maintain their leading position
- Collaborate with a range of teams in the Group including brands repairs and after-sales teams IT and e-Commerce teams and other teams around the world
- Accurately process all required data/information while maintaining the strict confidentiality and other critical data processing guidelines
- Escalate any emergency issues to the leadership team
- Identify trends in customer satisfaction or dissatisfaction and report findings to the leadership team
- Support teams in usability and user acceptance tests for our websites e-Boutiques and other important systems including reporting findings on any system improvement you identify
- Follow company policies and procedures as outlined and represent the Groups professional image at all times
HOW WILL YOU EXPERIENCE SUCCESS WITH US
- Fluent in English Cantonese and Mandarin
- Good command of written Chinese and English
- Experience in retail sales or customer service in the luxury /high-end goods domain or
- Experience in contact centre/e-commerce related activities
- Customer service and sales oriented
- PC literacy experience with e-Commerce and CRM tools are a plus
- Flexibility with working in shifts and work on weekend and public holidays if required
HOW DO WE KEEP YOU SMILING
You will be working at our Hong Kong office and meet with people within the Group including Maisons. Under the luxury retail environment your high learning agility resilience and proactiveness will enable you to drive the team to build and sustain a close and long-term partnership with the counterparts.
YOUR JOURNEY WITH US
You will be invited to meet with our Talent Acquisition Team for an initial understanding of the role. Then you will meet with the hiring Manager and Function Head to learn more about the team structure culture the role and manager expectations.
Employment Type
Full Time
