Area Service Manager
Area Service Manager
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1 Vacancy
Job Description
Area Service Manager leads and coaches the team of Maintenance Supervisors to reach the Maintenance operations targets and objectives. He/she is also responsible for driving the specific business change initiatives agreed with the Front-Line Maintenance Operations Excellence Manager ensuring business benefit realization that increases safety customer satisfaction quality productivity sustainability and business performance.
Responsibilities
Operations management
- Accountable for safety of employees and end-users ensuring safety is a mindset without any compromises
- Responsible for high level of customer satisfaction in the region or unit
- Accountable for leading the Maintenance operations and ensuring the quality and profitability of service delivery
- Accountable for making sure that individual target setting and action planning takes place annually and is followed-up in regular reviews (Field Operations Management Model FOMM)
- Accountable for cascading the FL and regional direction and targets to his/her team
- Accountable for making sure that individual targets are defined in the beginning of the year and adjusted if needed during the year
- Accountable for setting Individual Operations Plans for supervisors that which support them in achieving their objectives
- Accountable for following up the progress regularly
- Accountable for making sure that safety and business process are regularly audited and needed corrective actions identified and implemented
- Responsible for driving the deployment and following up the progress of KONE Way initiatives in his/her area (e.g. Supervisor Role and Mobility Field Service Management Dynamic Maintenance Planning Field Operations Management Model 24/7 and VAS services etc.)
- Sets communicates and follows received orders and monetary value sales targets according to market potential and FL unit guidelines
- Ensures in collaboration with FL repair sales manager that the correct offering and value propositions are available and used by operations team
- Accountable for his/her teams received orders as well as that short- and long-term monetary targets are met and that work is executed and invoiced
Leadership / People management
- Leads and coaches the team of supervisors and manages the performance of the team through weekly 1-on-1 Traction Control discussion with supervisors regular field/customer visits with supervisors and regular field audits with supervisors
- Ensures adequate resources to achieve the short and long-term targets of maintenance operations team
- Drives employee engagement initiatives
- Accountable for developing the competences of the maintenance operations team
Customer focus
- Actively works with customers to find ways to win with customers
- Coach team of supervisors and technicians to be customer centric
- Drive high standard Customer service capability by working closely with Sales CS&A and Technical Helpdesk teams
Professional Requirements:
- 4-year college degree minimum or work experience equivalent.
- Customer relationship management skills and experience
- Market and customer business understanding
- Project management skills and experience
- Wide knowledge of construction industry contracts and their management is an advantage
Entry-Level Requirements:
- Fluent in English as an asset
- At the minimum bachelors degree in commercial or technical field
- Prior working experience in people leadership
- Prior working experience in elevator maintenance business
- Prior working experience in customer relationship management is an asset
- Minimum 5 years work experience
At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on Experience:
Manager
Employment Type
Full-Time
Key Skills
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