Customer Service Executive

As a Customer Service you will need to ensure customer orders are processed on time and in full according to purchase orders requirements resolve customer claims. Support sales/commercial team with pricing updates survey administration and promotion activities. You will be reporting directly to Customer Service Manager and you will work onsite at PJ Plant.

Main Responsibilities

• Process all incoming purchase orders from customers against supply charter and provide timely acknowledgement.
• Follow-up with necessary stakeholders to ensure delivery is made in accordance to the agreed purchase order delivery dates.
• Provide weekly update to customers on purchase order delivery progress. Information to include material availability status any delivery risk and possible mitigation actions.
• To liaise closely with demand and material planners to ensure necessary safety stocks for fast moving inventories are replenished based on monthly and 3 months look-ahead sales forecast.
• Ensure all purchase order deliveries are complete with required documentation MSDS COA invoice & Proof of Delivery docket (POD).
• Ensure invoicing is done as soon as delivery is made in accordance with incoterm and receipt of PODs. Closely liaise with forwarders / logistics service providers to expedite receipt of acknowledged PODs.
• Execute delivery of products in accordance with customer POs and liaise with warehouse freight forwarders and other stakeholders to ensure on time and in full delivery.
• Record all received documentation from customers in designated share-points to ensure tax reporting could be done on timely basis.
• Perform compliance check on new customers in accordance with PPG compliance procedures.
• Escalate to finance and account payable teams for customers facing credit-block status.
• Be a interface on any customer enquiry pertaining to product substitution product application complain and etc. Escalate all the enquiries to respective department and provide feedback to customer.

Qualifications

• Minimum 3-5 years working experience with matrixed organization and delivering quality results.
• Proven capability in managing stakeholders with significant influencing ability at all levels in the organization.
• Strong customer relationship management or customer marketing experience preferably from consumer goods industry.
• Experience with supply chain management and manufacturing planning are advantageous.
• Knowledge of and experience from chemical / paint industry are advantageous.
• Excellent verbal and written communication skills in English
• Have at minimum bachelors degree in engineering Social or Natural Science and/or Business management.
• Advance working knowledge with SAP Excel and/or Oracle

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including but not limited to skill sets experience and training qualifications and education licensure and certifications and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.