Alinea Client Education and Support Specialist (Implementation Specialist II) - REMOTE
Alinea Client Education and Support Specialist (Implementation Specialist II) - REMOTE
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$ 64000 - 80000
1 Vacancy
Job Description
About Net Health
Belong. Thrive. Make a Difference.
Are you looking for a meaningful and satisfying career where you have endless opportunities to grow and be financially rewarded Net Health may be the perfect place for you.
A high-growthand profitable company we help caregivers harness data for human and respect the needs of our Net Health family and staffwhich is why weoffer awork-from-anywhere environment and unlimited collaborativeculturepaired with progressive benefits makesNet Healththe ultimate career home!
As a leading-edgeSaaScompany in healthcare we deliver solutions that help patients get better faster and livemore fulfilling lives. Our software and predictive analytics coverthecontinuum of care fromhospital-to-home across various medical specialties. Come join us andstart the next chapter of your exciting careerwhile helping otherstolive better lives.
World-Class Benefits That Reflect Our World-ClassCulture.
Click Here to Learn More!:
#WorkFromAnywhere#UnlimitedPTO#ComprehensiveBenefitsPackage#EmployeeResourceGroups #CasualDressCode #PrioritizedEmployeeWellness#DiversityAndInclusion#AVoice#NewHireSupport#CareerDevelopment #EducationalAssistance #EmployeeReferralBonus#ProgressiveParentalLeave
JOB OVERVIEW
The Client and Support Specialist will ensure all Alinea end users are successfully trained on their customized workflows and system utilization. They will serve as the first line of contact for clients providing timely and helpful assistance for all questions and collaboration with the Client Education Manager you will help develop strategic training plans to successfully onboard engage and retain clients.
This person should have a strong desire to help people better understand our technology and have a sense of urgency to ensure that everyone receives a timely response to their questions.
RESPONSIBILITIES AND DUTIES
- Support End User Training
- Collaborate with the Client Education Manager to create training materials scripts and videos (Loom) to support and ensure optimal training and adoption.
- Support completion of client Knowledge Base (Freshdesk) by incorporating software feature updates and client feedback.
- Represent Alinea on frontline with clients critically assess and communicate user acceptance and feedback channeling into continued improvement in product processes services and market opportunities.
- Address Client Helpdesk Inquires
- Respond to and resolve client inquiries requests and support tickets in a timely knowledgeable manner.
- Manage quick responses and internal documentation related to our helpdesk.
- Collaborate with the Client Education Manager and Alinea Operations Director to enhance and streamline frontline support and ongoing success processes.
- Share or accelerate key feedback to management as required.
- Support other projects as assigned. This may include the following:
- Perform QA testing as required in a rapid iteration environment.
- Contribute to communication of system updates and feature releases with clients.
- Collaborate and innovate closely with the core team as the product and markets continue to evolve and grow.
QUALIFICATIONS
- Strong communication skills are vital as is customer empathy critical thinking organization and follow through and detail orientation.
- Develop an understanding of Alineas platform benefits features and workflows as well as rehabilitation markets and client bases Alinea serves.
- Proven ability to work independently and remotely.
- Curiosity for learning and a personal drive for continuous improvement.
- 2-3 years of experience in a client support role.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as requested to meet the ongoing needs of the organization.
Salary Range: $64000 - $80000 USD
Required Experience:
Unclear Seniority
Employment Type
Full-Time
