Product Support Operations Representative

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Job Summary:

Caterpillars IPSD (Industrial Power System Division) group is looking for a Product Support Operations Representative (PSOR) to join the AMERICAS Product Support team. This exciting role will be a focal point for Distributor development and Service Revenue growth. This role will be pivotal in supporting global initiatives and driving distributor engagement within the Distributor Excellence program along with supporting global Parts Sales Through Service (PSTS) growth.

What you will do:

This role will help develop and deliver class leading practices and support models for our network partners across the AMERICAS region. Position requires excellent human relations interpersonal and communication skills and ability to deal with sensitive issues through all areas of the business and our network alongside with:

• Support the Distributor Excellence program as the Service Pillar lead.

• Identify and drive Service Revenue growth for specific AMERICAS distributors.

• Develop key account plans with distributors supporting both Hypercare and PPP targets.

• Govern and coach the distributors within the Distributor Excellence framework.

• Support global rollout of any specific growth initiatives.

• Distributor interface for development and task management.

• Connecting distributor with OEM service opportunities.

• Support network coverage requirements.

• In territory support for customer visits or OEMD development.

What you have - Skills:

• Customer Focus and Service Excellence: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer experience inparts salesor acustomer-facing role ideally in a senior capacity. Strong understanding of thePerkins distribution networkand its supporting policy frameworks. Solidproduct knowledgeacross multipleindustry segments. Demonstrated ability to workcross-functionallywith teams withinIndustrial Power Systems Division and across the broader network. Self-starterwith strongcommercial leadership skills capable of driving initiatives and collaborating effectively.

• Consulting: Knowledge of techniques roles and responsibilities in providing technical or business guidance to clients both internal and external; ability to apply consulting knowledge appropriately. Ability to work across multiple teams and businesses. Excellent analytical skills. Experience leading projects to develop processes using a structured methodology (Six Sigma/Lean).

• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

• Problem Solving: Knowledge of approaches tools techniques for recognizing anticipating and resolving organizational operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Basic Requirements:

• Bachelors degree in Mechanical Engineering Electrical Engineering Industrial Engineering Engineering Technology or related technical areas.

• Prior experience in a similar position either parts sales or customer facing role.

• Product knowledge and background in multiple industry segments.

• English Pre Advanced.

Top candidates will have:

• Knowledge and background in Industrial Power Systems.

• In depth knowledge of Perkins distribution network and supporting policy models.

• Advanced/Fluent English.

This position requires the candidate to work on-site five days a week.

Some of the offered benefits*:

Medical plan

Dental plan

Medicines reimbursement

Psychological Legal Social and Finance Support Program

Private pension plan

Profit share

Meal assistance

Christmas basket

Transportation

Life and personal insurance

Extended maternity and paternity leave

Employee resources group (Young Professional Women in Networking LAMBDA (LGBTQIA) Latin Group and Active in Sport

*Caterpillar reserves the right to change or modify benefits at any time subject prior notice and in compliance with legal requirements. Benefit elegibility may vary by position and location

The Recruitment & Selection area emphasizes that it does not use personal emails and/or emails from other domains (@gmail @hotmail etc.) to contact candidates. Available vacancies are only advertised through the companys official channels ( and official Caterpillar emails are mandatory followed by the domain @. Also the company does not request any type of payment (bank transfer pix etc.) for the purposes of the selection process. For more information click on the link: Dates: