People Operations Representative

We are hiring a People Operations Representative based in the Philippines to support our global employee population across the United States Canada Colombia and Australia. This individual will be a key part of our Global People Operations team working both front-line and back-office operations ensuring high-quality execution of core HR processes and delivering a responsive employee-centered experience. This role will report directly to the People Operations Manager based in the U.S.

The ideal candidate is highly organized detail-oriented and comfortable working across time zones in a fast-paced collaborative environment with a passion for operational work and solving day-to-day employee issues.

• Process employee lifecycle transactions including new hires job changes and terminations.
• Provide tier 1 support for employee inquiries related to HR policies processes and tools across supported regions. Escalate complex or advanced employee issues to appropriate partners or teams as needed.
• Coordinate pre-hire onboarding steps and virtual I-9 processing for US employees.
• Perform regular data audits to ensure accuracy and integrity of employee records.
• Support basic HR reporting needs.
• Contribute to maintaining process documentation and driving consistency across global operations.
• Maintain and audit employment records.
• Support compliance efforts by assisting with employment-related audits and reports including I-9 audits payroll audits and other mandatory reviews.

Requirements:

• Flexibility to work US Pacific Time hours.

• 23 years of hands-on experience in People Operations for a global organization (experience supporting international regions is a plus).
• Familiarity with employee lifecycle processing and experience with data management in an HRIS (UKG experience preferred).
• Strong computer skills in Microsoft Office Suite (especially Excel and SharePoint).
• Ability to analyze and validate data accurately and thoroughly.
• Ability to handle sensitive and confidential information with professionalism.
• Strong professional proficiency in written and verbal English with the ability to communicate effectively in cross-cultural and business environments.
• Ability to manage tasks independently prioritize effectively and meet deadlines with a high degree of accuracy.
• Self-motivated and collaborative team player.
• Commitment to continuous learning particularly in employment laws HR technology and employee experience best practices.
• Bachelors degree in Human Resources or a related field is strongly preferred.

Company Benefits

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS PhilHealth PagIBIG 13^thmonth pay Solo parent leave Special leave for women)