Business Process Manager
Business Process Manager
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Job Description
Payoneer is seeking a talented Business Process Manager to join team. As the APAC Business Process Manager you will be joining our largest Operations team using qualitative and quantitative insights to improve our customers journeys and operational processes as well as analyze insights from multiple sources to clarify ambiguous problems. The successful candidate will be comfortable switching between thinking strategically about big picture initiatives executing quickly on tactical opportunities and troubleshooting operational issues.
This role will be based in our Hong Kong or Seoul (Korea) office.
What youll be spending your time on:
- Leading designing and executing new business processes flows and initiatives mainly cross-operations
- Working with all customer journey units to learn and serve their business needs in the matters of business processes systems analysis automation opportunities and innovation
- Deeply learn the different business flows look for the relevant data and analyze main pain points that require improvements
- Design operational processes including analytical and technological aspects and manage projects to execute them
- Leading the measurement concept of the customer journey division and working closely with analytics on executing it
- Work with stakeholders across the organization to achieve project goals
Is this you
The Payoneers are:
Accountable Adaptable Collaborative Communicative Fast Learners Independent Motivated Problem Solvers Resilient Technically Proficient
What were looking for:
- Bachelors Degree required; MBA preferred
- 4 years of experience working as Systems Analyst Process Engineer or Business Partner in Fintech SaaS or Management Consulting
- Excellent analytical skills
- Experience with project management
- Proven ability to assess business needs and translate them into relevant solutions
- Strong interpersonal skills leading and driving execution with cross-functional teams
Not a must but a great advantage:
- Experience with customer centers and operational processes
- Project management certification (PMP)
- SQL experience
#LI-SL3
Required Experience:
Manager
Employment Type
Full Time
