Sales Manager
Sales Manager
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Job Description
Job Details
Description
Job Title: Sales Manager
Seasonal Employment
Location: The Queen Mary 1126 Queens Hwy Long Beach CA 90802
Step into the excitement of Thirteenth Floor Entertainment Group the nations leader in immersive story-driven live events
and haunted attractions. As part of our seasonal team youll help create unforgettable experiences that thrill and delight
guests across the countryfrom heart-pounding haunted houses to innovative special events. With a legacy of pushing
the boundaries of themed entertainment and a culture fueled by creativity collaboration and fun working here means
joining a passionate community that brings world-class scares and smiles to life every night. If youre ready to be part of
the magic behind the screams we want you on our team!
Job Summary
The Seasonal Sales Manager will be responsible for leading and supervising sales and service teams
including box office cashiers ticket scanners bartenders concessions retail associates and group sales staff. This role
plays a key part in the guest experience ensuring smooth operations accurate cash handling and consistent service
standards across all guest touchpoints.
The ideal candidate is a proven manager with strong leadership communication and operations experiencecapable of
motivating a large seasonal workforce while maintaining focus on sales goals customer satisfaction and compliance with
company policies.
Requirements
Oversee daily operations of all sales and guest service functions including:
Box office sales and will-call operations
Ticket scanning and guest entry flow
Bar and concessions staff
Retail and merchandise sales
Group sales and VIP fulfillment
Supervise train and schedule seasonal team leads and frontline staff.
Ensure all staff deliver excellent customer service in fast-paced high-volume environments.
Manage cash handling financial accuracy and reconciliation across sales points.
Monitor sales performance and assist in meeting revenue goals through upselling guest engagement and
operational efficiency.
Collaborate with Event and Operations Managers to ensure smooth nightly event execution.
Enforce compliance with alcohol service regulations health/safety standards and company policies.
Assist with recruiting onboarding and training seasonal guest services staff.
Serve as primary contact for guest service escalations resolving issues quickly and professionally.
Qualifications
3 years in sales guest services or hospitality management (theme park attractions live events or
entertainment setting preferred).
Previous experience supervising staff across multiple guest-facing departments.
Strong leadership and team-building skills with the ability to manage a seasonal workforce.
Excellent cash-handling and reconciliation skills; prior POS/ticketing system experience strongly preferred.
Exceptional organizational and communication skills; calm under pressure.
Availability to work evenings weekends and all scheduled event dates throughout the season.
Must be 21 years old to oversee alcohol service functions.
Thirteenth Floor Entertainment Group is an equal opportunity employer. We celebrate diversity and are committed to
creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment
without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status.
Required Experience:
Manager
Employment Type
Temp
