IT Help Desk I
IT Help Desk I
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Title: IT Help Desk I
Department: Corporate Admin
Status: Non-Exempt; Full-Time
Benefits
- Compensation: DOE (hourly)
- 401(k) matching and profit sharing
- Dental insurance
- Health savings account
- Health insurance
- Paid time off
- Vision insurance
Summary
The IT Help Desk I provides technical support to internal employees for computer systems software and related technology. Responsibilities range from basic troubleshooting and account administration to more advanced problem-solving and system support depending on level. The role works closely with the IT team to ensure employees have the tools and support needed to perform their jobs effectively.
Essential Functions
- Respond to help desk tickets phone calls and emails from internal employees regarding technical issues.
- Assist with installation configuration and maintenance of desktop computers laptops printers and other peripherals.
- Provide support for company software applications Microsoft Office 365 and remote access tools.
- Manage basic user account requests (password resets account setup access changes deactivations).
- Troubleshoot and resolve common hardware and software issues escalating more complex problems as needed.
- Document support activities solutions and processes in the IT ticketing system.
- Provide basic training and guidance to employees on IT systems applications and best practices.
- Assist with IT inventory tracking and equipment setup for new hires.
- Participate in IT team meetings to discuss ongoing issues and suggest process improvements.
Core Competencies
- Strong Communication Skills
- Excellent Organizational Abilities
- Ability to Manage Multiple Priorities Simultaneously
- Effective Time Management
- Analytical and Problem-Solving Skills
- Service-Oriented Approach
- Technical Aptitude and Troubleshooting Proficiency
- Willingness to Learn and Adapt
Education and Experience
- 02 years of experience in a technical support role preferred.
- Familiarity with Microsoft Office 365 Windows 10/11 and basic IT troubleshooting.
- Experience with IT ticketing systems and remote support tools a plus.
- IT certifications (e.g. CompTIA A Microsoft Fundamentals) a plus but not required.
Physical Requirements
While performing the duties of this job the employee is regularly required to talk and hear. This position may require standing walking bending and lifting IT equipment. Specific vision abilities required by this job include close vision distance vision and the ability to adjust focus.
Job Type: Full Time Non-Exempt (Hourly)
Schedule:
- 8-hour shift
- Monday to Friday Saturdays as needed
Equal Opportunity Statement
We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
Employment Type
Full-Time
