Customer Service Representative/ Coord Customer Care
Customer Service Representative/ Coord Customer Care
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Job Description
Company Overview
At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.
Department Overview
CMSO RMA/Repair Support
Job Description
Customer Service: Responds to customer follow-up inquiries or issues regarding orders shipment tracking returned goods etc. via phone chat or email. May track product issues or order returns and escalate to appropriate functions for resolution. Works closely with technical support order management depot operations sales support teams etc. to track coordinate and provide communication back and forth with customers/partners. Other responsibilities include: case creation and maintenance data entry use of internal databases and system tools writing internal/external non-technical documentation documenting and forwarding customer concerns to appropriate departments. and other assignable duties. Job functions may be performed in a call center type environment.
Basic Requirements
- High School Diploma or equivalent
- Excellent written and verbal English communication skills
- Previous call center or technical support experience is preferred
- Availability to work from the Reynosa office site
Additional skills:
- Strong problem-solving skills
- Understanding of and drive for continuous improvement including process creation and documentation
- Strong interpersonal and soft skills
- Ability to work with people in various positions across the business
- Demonstrated leadership potential and desire with a proactive and adaptive mindset
- Demonstrated ability to effectively multi-task and prioritize tasks
- Demonstrated leadership skills consistent with MSI Core Values
This hybrid position requires you to reside in Reynosa Tamaulipas Mexico.
Where youll work three days at the office and two days from home.
#LI-CG3
Travel Requirements
None
Relocation Provided
None
Position Type
ExperiencedReferral Payment Plan
YesEEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
