Account Operations Representative II
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Job Location:
Mexico City - Mexico
Monthly Salary:
Not Disclosed
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
The Scaled Customer Success Manager at Emersons T&M division is responsible for driving value and outcomes across a large portfolio of accounts (25) with scalable engagements and activities!
This role ensures customers realize the full potential of T&Ms solutions through a mix of proactive outreach lifecycle management and data-informed insights.
As a trusted advisor the Scaled CSM builds relationships with key stakeholders across multiple accounts helping customers achieve their business goals while improving adoption satisfaction and retention.
In this Role Your Responsibilities Will Be:
- Managing a large portfolio of accounts (25) throughout all phases of the customer life-cycle post-deployment.
- Dynamically and proactively engaging with accounts based on health metrics and triggers.
- Collaborating with Sales team to expand customer relationships ensure renewals and expansions
- Stakeholder Onboarding post-sales entitlement and software promotion engagement content creation and customization.
- Inform customers of T&M product roadmap & provide continuous customer feedback to Product team on features that will help drive customer outcome realization.
Who You Are:You effectively communicate in various settings: one-on-one small and large groups or among diverse styles and position levels. You manage your time well with independent work and are able to balance the interests of multiple stakeholders across a large accounts list!
For this Role You will Need:
- 2 years of customer success experience in a SaaS organization or similar customer facing role(s).
- Broad knowledge and experience in the automated test industry is desired
- Excellent communication skills and ability to adapt narrative to different stakeholders
- Comfort establishing credibility with key customer decision makers influencers and end-users of varying levels of the organization.
- Fluent in English Language both written and spoken required.
Qualifications that Set You Apart:
- Bachelors Degree or Equivalent Experience
At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans a variety of medical insurance plans Employee Assistance Program employee resource groups recognition and much more. Our culture offers flexible time off plans vacation and holiday leave.
Required Experience:
Unclear Seniority
Key Skills
- Business Development
- Sales Experience
- B2B Sales
- Time Management
- Customer Service
- Communication skills
- Cold Calling
- Math
- Retail Sales
- Account Management
- Outside Sales
- Relationship Management
About Company
Emerson has refocused its business portfolio to deliver solutions that bring greater value to our customers. About Emerson We concentrate on the most complex, profound challenges facing the world in the process, industrial, commercial and residential markets. Our global talent, best-i ... View more
