Senior Data Scientist
Senior Data Scientist
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Job Description
The Business Intelligent division of GSS (Global Support Services) team is seeking a Senior Data Scientist to join us in Pune India. The GSS team is Red Hats customer-facing support organization. The GSS team provides high quality technical support to Red Hat customers across the globe on all Red Hat order to identify improvement opportunities across the CEE (Customer Experience & Engagement) business lines that includes GSS the Business Intelligence team of Data Scientists analyse the customer and associate data. As part of the Business Intelligence group we are required to drive initiatives and programs as well as lead the data science apprenticeship this role you are required to design develop and maintain the Business Intelligence related projects.
The Senior Data Scientist exercises good judgment working with minimal instruction to serve as a technical leader who drives data-driven decision making and shapes analytical approaches across projects. This role is responsible for resolving moderately complex data issues and managing data science and Machine Learning (ML) models that impact the organizations operational goals.
Note: This role may come into contact with confidential or sensitive customer information requiring special treatment in accordance with Red Hat policies and applicable privacy laws.
What you will do
Apply statistical and machine learning techniques to develop innovative solutions to moderately complex problems.
Lead cross-functional collaborations with engineers and data stakeholders to define measurement strategies and improve systems and processes.
Conduct advanced data analysis and present insights to influence decision-making.
Automate routine data processes to improve workflow efficiency.
Mentor team members and apprentices
Collaborate with leadership on strategy
Identify new opportunities that generates a Business Value
Follow processes and operational policies in selecting methods and techniques for obtaining solutions
Interface with sales services engineering product management and support management when necessary in order to identify business intelligence opportunities
Proactively utilize AI-assisted development tools (e.g. GitHub Copilot Cursor Claude Code) for code generation auto-completion and intelligent suggestions to accelerate development cycles and enhance code quality.
Explore and experiment with emerging AI technologies relevant to software development proactively identifying opportunities to incorporate new AI capabilities into existing workflows and tooling.
What you will bring
Data Pipelines: Creation and management of processes for transferring transforming and storing data.
Statistical Analysis: Expert-level analysis using statistical methods.
Advanced proficiency in Python machine learning and deep learning frameworks (e.g. TensorFlow PyTorch)
Machine Learning: Expertise in designing and implementing sophisticated machine learning algorithms.
Automation: Streamlining data-related tasks through automation tools.
Technical Leadership: Providing guidance on complex projects.
Causal inference methods
Experimental design expertise
Works cross-functionally with business and engineering teams to deliver solutions that generate Business Value.
Strong communication skills to explain complex technical topics to non-technical stakeholders.
Degree or education in AI machine learning or a related field.
Previous experience in customer support or chatbot development.
Certifications in AI technologies and familiarity with Red Hat technologies like Red Hat Enterprise Linux OpenShift etc will be a plus.
At Red Hat our commitment to open source innovation extends beyond our products - its embedded in how we work and grow. Red Hatters embrace change especially in our fast-moving technological landscape and have a strong growth mindset. Thats why we encourage our teams to proactively thoughtfully and ethically use AI to simplify their workflows cut complexity and boost efficiency. This empowers our associates to focus on higher-impact work creating smart more innovative solutions that solve our customers most pressing challenges.
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About Red Hat
Red Hat is the worlds leading provider of enterprise open source software solutions using a community-powered approach to deliver high-performing Linux cloud container and Kubernetes technologies. Spread across 40 countries our associates work flexibly across work environments from in-office to office-flex to fully remote depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas no matter their title or tenure. Were a leader in open source because of our open and inclusive environment. We hire creative passionate people ready to contribute their ideas help solve complex problems and make an impact.
Inclusion at Red Hat
Red Hats culture is built on the open source principles of transparency collaboration and inclusion where the best ideas can come from anywhere and anyone. When this is realized it empowers people from different backgrounds perspectives and experiences to come together to share ideas challenge the status quo and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access and that all voices are not only heard but also celebrated. We hope you will join our celebration and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race color religion sex sexual orientation gender identity national origin ancestry citizenship age veteran status genetic information physical or mental disability medical condition marital status or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for and will not pay any fees commissions or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
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Required Experience:
Senior IC
Employment Type
Full-Time
