Customer Service Agent

Customer Service Representative - Call Center Agent

We are in the People Business. What does that mean It means we are constantly on the hunt for more of the best and brightest personalities to join our dynamic team. We think when it comes to customer service our agents should radiate our outgoing friendly can-do attitudes. For the right person that smile in their voice comes position is Hybrid remote and onsite at 1675 SW Marlow Ave Suite 202 Portland OR 97225.

Sound like you We want to speak with you!

What are the benefits

• Health Dental Vision
• 401k Savings
• Employee Advancement Career Path Development
• Promote from within
• Weekly drawing (gift cards electronics etc)
• Paid Time Off for ALL employees starts earning from day 1!
• Casual environment
• DailyPay Partner - get paid daily!

What Will I Be Doing

• Answering phones emails and live chat from customers
• Professionally responding to customer inquiries
• Identifying escalating priority issues and reporting to high-level management.
• Following up on complicated customer interactions where required.
• Recording details of customer interactions (proficiently and accurately)
• Develop rapport with customers with an upbeat and positive attitude
• Offer solutions- not excuses

What qualities do I have

• Excellent customer service attitude.
• Ability to engage and tailor interactions with each customer making their experience exceptional
• Friendly confident and a self-starter
• Strong verbal and written communicator
• Positive and quick troubleshooter

What qualifications do I need

• 1 year of customer service-related experience (preferred)
• 1 year of call center (preferred)
• Basic knowledge of computers e.g navigation 30 words per minute copy/paste open tabs (required)
• Excellent grammar punctuation and spelling (required)
• Able to commute to1675 SW Marlow Ave Suite 202 Portland OR 97225(required)

We are searching for confident self-starters who want to bring positivity and a great experience to our customers. While the position is multi-faceted it boils down to being the customers first point of contact and representing our brand values through phone calls emails and live chat interactions.

#CXofficejobs

Notice of Equal Opportunity and Accommodation for Applicants with Disabilities
Connexus Resource Group is committed to providing equal employment opportunities to all qualified individuals including individuals with disabilities. If you require a reasonable accommodation to complete this application or to participate in any part of the application or hiring process please contact our Human Resources department at Requests for accommodation will be considered on a case-by-case basis in accordance with applicable federal state and local laws including the Americans with Disabilities Act (ADA). Providing this information is voluntary and will be kept confidential as required by law.