Customer Service Rep (Rich 9/25)
Customer Service Rep (Rich 9/25)
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Job Description
Position Summary
The Customer Success Representative ensures customers have a positive experience before during and after service. This role manages follow-up feedback and long-term relationships to promote repeat business.
Key Responsibilities
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Maintain post-sale customer relationships.
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Ensure customer satisfaction and handle follow-up communication.
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Track and encourage customer retention.
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Support sales and service teams with feedback loops.
Day-to-Day Duties
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Call customers after service to confirm satisfaction and gather reviews.
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Track customers with pending recommendations and schedule follow-ups.
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Maintain detailed notes on customer history in CRM.
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Provide proactive outreach to repeat customers and fleets.
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Resolve complaints in collaboration with service and store managers.
Required Skills and Qualifications
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High school diploma or GED.
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1 2 years of customer service experience.
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Strong phone communication skills.
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Ability to handle difficult conversations calmly.
Preferred Qualifications
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Experience in automotive or dealership environments.
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Bilingual English/Spanish skills.
Key Performance Indicators (KPIs)
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Customer retention rate.
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Number of five-star reviews collected.
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Customer satisfaction survey scores.
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Resolution time for issues.
Work Environment
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Reports to the Store Manager.
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Primarily in-office 40 hours per week.
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Sedentary with phone and computer-based work.
We MATCH Our Candidates with the BEST Companies and Career Opportunities in the Industry... With 30 years of experience Patrice & Associates Hospitality & Recruiting Specialists is not only the LARGEST Hospitality Recruiting firm in North America but the BEST extending beyond just Hospitality. We say were the best because our clients are some of the top name brands in their respective industry and thry rely on us to MATCH talented leaders from entry-managers to C-Suite leaders with opportunities in their organizations. TOP 5 Advantages YOU get with Patrice & Associates Hospitality Recruiting 1. We know openings that are not on job boards (the best usually arent) 2. We get qualified candidates directly to the decision makers (jump the line) 3. We work for YOU for FREE as a Career Coach to find YOU the perfect career! 4. We work confidentially protecting your job while we look for new opportunities 5. You get to be part of our secure database for future exclusive opportunities EOE - Equal Opportunity Employer
Employment Type
Full-time
